Caliber - Cary - Maynard
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We appreciated the regular updates on the repair progress, and Mandie’s exceptional customer service made what could have been a stressful experience feel smooth and well-managed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Perfect professional thanks
My Experience - 5.0/5.0 -
The repairs were done in a very timely fashion! Morgan and the ladies at the front desk were AMAZING!
Likely to Recommend - 5.0/5.0 -
Stellar experience throughout
Repair Quality - 5.0/5.0 -
Morgan and the front desk ladies were amazing! Welcoming, knowledgeable and very kind!
Customer Service - 5.0/5.0 -
See previous comment, also having the rental car place within the same building was fantastic
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The work was done well and the service very good.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Mandie was fantastic. She was so on the ball about answering any and all questions, giving me timely and regular updates, so flexible an understanding. I also watched her interacting with an irate customer and she handled it so professionally and amazingly and never raised her voice or got frustrated even though he was yelling at her. Luckily I didn’t have any issues but Mandie is the GOAT
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
I have a 9 because even though all of the employees there were Amazing, it took me an hour on the phone to pay for the repairs. I don’t mind being on hold; however, I was kicked off hold no less than 5 times and had to call back. And the person I was waiting on picked up the wrong line several times. It got really annoying at 45 minutes. However Mandie was great to work with particularly since we live in MD and had to book a flight to come get the car.
My Experience - 5.0/5.0 -
Another excellent job on the repair and paint. And great customer service thru the estimate and repair process. Thanks
My Experience - 5.0/5.0 -
I really love the way Caliber collision has done and Thankyou s much Morgan , she is helpful and friendly .
Likely to Recommend - 2.5/5.0 -
See previous comments
Repair Quality - 5.0/5.0 -
The car is fully repaired
Customer Service - 2.5/5.0 -
I didn’t meet the actual repair people. Just the front desk folks whose only concern was money with constant questions about how much insurance paid me. And Mandie the person who texted about the repair status. Near the initially predicted repair date, there was a sudden missing part and a month extension that turned into two months. Mandie did text me about once a week blaming Chevrolet for the part problem. There was not much communication between the in-house Enterprise car rental staff and Calibur’s staff even though they were a few feet apart. And when the part finally came in, instead of another week to finish the repair as I was initially told, I was asked to pick up the car on a Friday afternoon. Calibur is closed on weekends so I asked to test drive the car before I turned in the rental so I wasn’t stranded all weekend in case of a problem. And I don’t got to do that but it turned into a hassle, too.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far so good. The process was easy and the communication was great. No issues
Customer Service - 5.0/5.0 -
Great communication