Caliber - Cary - Maynard
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am SO impressed that my vehicle was ready a full week ahead of schedule!
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Overall the job was well done. The text communication was a bit dodgy but overall I'm happy with the work.
My Experience - 5.0/5.0 -
Even though the communication journey was a bit rocky on issues associated with matching the car color. Caliber Collision provided car rental and stuck to their guns in getting job done right.
Likely to Recommend - 3.5/5.0 -
Again I think if communication was improved and ownership taken of items missed then I would rate your shop more highly and would be more likely to recommend to other potential customers.
Repair Quality - 3.5/5.0 -
Issues that should have been identified prior to returning the car to us were missed and instead of taking ownership of these issues we were made to feel that they occurred after we had left your shop. I felt that Stephanie who we had worked with during the repair process with regular updates was not attentive to our schedule and did not handle this situation in an appropriate manner.
Customer Service - 3.0/5.0 -
As previously described I did not feel that Stephanie handled the problems found after returning the car in an appropriate manner stating the crack in the rear light plastic housing had to have occurred after we left your shop. Also the interior of the car was not cleaned and was covered with a film of dust. Rather than taking ownership of both of these issues excuses were made or we were made to feel the issues occurred during a 10 minute drive home from your shop. When were notified our car was ready for pick up it was not made clear what day/time the car was available and when we were notified Stephanie was unable to stay to walk us through the repairs made and instead delegated it to another member of your staff that did not know the full details of our accident. As an example he stated the original rear window had been put back on the car when the window had shattered during the accident. I feel that Stephanie should have worked with us to make sure she was available to walk us through the repairs performed.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Friendly, informative and speedy service. Thank you so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks you to the job well done I very enjoy and how it's your people so a friendly with me when i was take my car to fixed.yes your work is satisfy me I hope not thing happened again to me.but if ill come to you..thank you again for good work.Mai
My Experience - 0.0/5.0 -
Car was a week late being finished. Auto notifications provided inaccurate updates. Had car for 3 weeks for rather minor repairs.