Caliber - Cary - Maynard
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Stephanie was great Timely accurate updates
My Experience - 5.0/5.0 -
Excellent customer service and work looks good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
very professional ..
Customer Service - 5.0/5.0 -
very professional ..the work was explain and throughly went over..
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Stephanie was wonderful and I am so happy with the way my car was repaired. Thank you!!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very impressed with Caliber and with Brandon. Very user-friendly.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Really enjoyed working with Chuck. Very helpful.
My Experience - 0.0/5.0 -
I never received any information as to the status of my repairs unless I made the phone call. Several years ago I had my vehicle in there for repair, and I received video where I could see what was being done to the van, and I received phone calls with updates.This time was the total opposite. I was told they sent several text messages a couple of days after I dropped the van off, I never received them. 5 days after dropping the van off, and not receiving any information from them, I called to get information. When I was told a couple of days later, that Friday was the expected completion day, and they would give me an update on Thursday, I again had to call on Friday to check on the status. Never received anything on Thursday as promised. After I called they sent me an email saying that Monday was now the day it would be ready. Monday afternoon came, and I received an email saying it was now delayed until Tuesday, which is today. I called them this afternoon to see if it would actually be done, they finally said it needed a quality check yet, but should be done by this afternoon. I did get my vehicle back this afternoon. This is a complete opposite of the experience my sister had last month on her vehicle. She received daily phone calls and updates on her phone. That was not my experience at all. Very disappointed.
Likely to Recommend - 1.5/5.0 -
I would go back to Caliber again, but maybe at a different location.
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
My Experience - 0.0/5.0 -
I will never go to Caliber Again. They lost my car foe a week. Literally had no idea who I was or what car I had. DERRICK stated "it got away from me." ANOTHER SERVICE REP SAID THEY were Doing me a FAVOR. " WHAT!? YOU ARE NOT IN THE BUSINESS OF DOING FAVORS. You either FIX MY CAR OR YOU DONT. Say you can I r cant. Don't sit there and tell me lies. You can do me a favor and give me $590 for rent of car while you sat and did nothing for a week. No phone calls no emails. I was never contacted. This is nothing short of pathetic.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone involved did a great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
My only comment is that the paint protection film should not be applied immediately after painting. Fit and finish of the body panels was excellent.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I could not be more pleased. The staff, workmanship, communication plus your relationship with Enterprise is excellent. Thank you for making this experience an excellent one. More should provide this excelent service.