Caliber - Castle Hills

4.9 (5,643reviews)
97%
4750 Windhaven Pkwy,  Lewisville,  TX  75056

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (5,643)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear communication, and timely repairs. Many highlighted the professionalism and friendliness of the staff, noting that they felt reassured and well-informed throughout the repair process through regular texts and calls. Repairs were frequently completed ahead of schedule, often surprising customers with early completions. The quality of workmanship received high marks, with many noting their vehicles looked brand new upon return. Customers also appreciated the convenience of coordinating rentals on-site. A few customers noted areas for improvement directly from their experiences, including occasional cleanliness concerns upon vehicle return, minor post-repair issues requiring follow-up visits, and isolated communication gaps. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
Select to learn more
"... unpleasant incident into a very pleasant process. The customer service, communication and timeliness of the repair from start to finish was incredible! I hav already ..." Read more
"Seamless, professional, excellent work in a timely manner... The updates work very good.I was always aware ..." Read more
"... work was required Caliber stood by the quoted price. Absolute top level quality service. Thank you Caliber." Read more
"Very fast service, all staff was very courteous and friendly. I loved how I was always informed on the status ..." Read more
"My car was not cleaned. There was dust all over the seats and paint on the interior. There was no attempt made to clean the vehicle. ..." Read more
"It was ready almost a full week early!"
"BEFORE! It saved me a ton of money on a rent car"
"Due to the holidays, there was a slight delay in getting some of the parts"

My Experience

They were fast, thorough and do great work

My Experience

Yes very satisfied and happy.. they even cleaned and looks brand new car. I thank you and bring more business to you when I can. Thank you.

My Experience

My Experience

I loved every interaction from the time I walked in and was greeted from the front desk, to the examination of the damage, to the follow up calls on my car’s progress. I also loved that everyone I engaged with was female; definitely inspiring! When I got my car back it looked better than before, cleaned even on the inside! This caliber knows what customer service is all about!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Everyone so kind and helpful especially Hilda

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great Service

Customer Service

Great Service

Returned Clean

My Experience

Amazing job, the car drives perfectly!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Greatly appreciate your professionalism and customer friendly service. Our car looks great. Recommend others to have their repair completed at your shop. Thanks

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Brandy did a wonderful job throughout the process of getting my car back in the road. I would highly recommend working with Brandy to fix your vehicle.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Already have

Repair Quality

Everything was terrific

Customer Service

Returned Clean

My Experience

Great service and very satisfied with the final product

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Easy process, timely updates, and good estimate on the time to complete.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Awesome service and transparency. My contact person was Hilda and i couldn’t have asked for a better person for the job.

Customer Service

Awesome service and transparency. My contact person was Hilda and i couldn’t have asked for a better person for the job.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service