Caliber - Castle Hills
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Than you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you Matt
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect and professional
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The whole process was smooth, easy and quick.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with the service I was provided with
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Brandy Hamilton was fantastic. She helped make a bad situation bearable. I can not say enough good about her. It was all a great
Likely to Recommend - 5.0/5.0 -
Great service all around
Repair Quality - 5.0/5.0 -
Great work. Brandy kept me informed
Customer Service - 5.0/5.0 -
Should be higher numbers here. It was great
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
We have used Caliber three times now, twice for repairs, one for assessment and a total! The workmanship has always been perfect! Reasonable turnaround.
Repair Quality - 5.0/5.0 -
Paint is nice job! Could maybe be a slight thicker on clearcoat, but still looks great, good shine!
Customer Service - 4.5/5.0 -
Matt and Brandy were very good! The initial receptionist behind the desk seemed a little snobbish, questioned why I would want a claim check for dropping off my car, “we’ve” never had a car go missing or stolen”. She spoke so softly, was difficult to hear. Could have pointed out where I would find information a little better.
Returned Clean
My Experience - 5.0/5.0 -
Matt was very professional and helpful and walked us through the steps. We were kept informed via texts on updates along the way. Good service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Honest assessment. Delivered earlier than due date and very polite employees
Customer Service - 5.0/5.0 -
Frequent updates and polite behavior
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
The work was good. The estimate process seemed odd with higher cost when paying out of pocket
Repair Quality - 5.0/5.0 -
The repair was fine
Customer Service - 4.0/5.0 -
Not sure why the estimate for paying out of pocket was 30% higher than going with the insurance.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Your shop did a fantastic job repairing my Toyota Tundra. Matt Moore was exceptional and did a great job walking me through the process and communicating updates on the repair. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Brandy was exceptional, and she needs a raise and a bonus! She was genuine, thoughtful, helpful and always had a smile. She helped move items from the rental car to my car which she certainly didn't have to do. It's not every day someone goes above and beyond. 😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Matt was incredible with his communication and his updates. Service was wonderful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very friendly and helpful and Matt went above and beyond to get my car back to me in record time knowing that I’m the main caregiver for my Dad with Alzheimer’s and that I had to get caregivers and a granddaughter to help out with him … I appreciate that very much … and they cleaned my car for me too .. awesome thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have already responded to this but I’ll tell you again … the staff was very friendly and helpful and Matt went above and beyond with his service .. thank you
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had a great experience overall. Everything went super fast and smoothly at the front desk. Matt clearly explained what would be covered during the work and what wouldn’t, leaving no room for confusion. My rental vehicle wasn’t available when I dropped off my car (an issue with Enterprise), but the Caliber team kindly dropped me off at home. The work was completed within two days, and it was done so neatly that I couldn’t even tell there had been an issue. Thank you, Caliber team!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I have used Caliber Collision in the past and they have always done excellent work and your location reinforced my thoughts. Very professional and thorough.. thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The repair looks great and seemingly flawless. Very minor but the spacing between the bumper and fender is uneven, but I was told there’s nothing to fix it.