Caliber - Castle Hills
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciate how I was kept in the loop as to the status of my car from beginning to end. The staff was very nice and professional. I'll definitely use their services again in the future if needed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The gal behind the desk addressed me, by name, when I walked through the door. What? She down played it cause I drive an H2 and it's pretty hard to miss. Very humble, However, i say thank you. Very refreshing. She reviewed the paperwork and didn't just remember the vehicle, but also my name. It it gets better, imagine my surprise when I started getting updates in the repair. I know, sounds like crazy talk, but can't make this up. It doesn't take a ton of time to text, it's taking the time to do it, again, thank you. But wait, it even gets better!! I dropped off the Hummer in the 29th and was told the repair would be complete on Tuesday, Dec 6th. Yet, again, color me impressed (I'm sure that's a color in Crayola's box) - cause I got a text Friday morning, as in the same week as the Tuesday I dropped it off, from Raymond, saying the Hummer should be ready by that afternoon and he would call and...he did! AND it seems before the end of the day, Friday and it was! Wait, not finished. I mentioned it was a Friday, like the day most might be like, "here it is SEE YA!" But Raymond did not do that, of course he asked me to check out the repair, which was perfect, but he also took the time just to simple chat. He was not rushed and did not make me feel rushed. So, to the person who might read this first or any higher-up. Maybe you're thinking, '"that's EXACTLY what they should be doing!!" Or "they better be doing that because that's what I said". Yeah, real world doesn't work that way, people slack and don't care. Reviews are, obviously, subjective. Sadly, the nay sayers vent, more than review. I would not have given another second of my time if my experience had not been unique and almost non-existent in today's works - way above the rest. I know, very sad that I have come to expect less than mediocre results and service. Hence the reason I write this review. It's a thank you to the people that did take the time to those little things that make a HU
My Experience - 5.0/5.0 -
Great job! Looks like a new car!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great staff, nice bodywork
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I will never allow my business to be conducted at this business again.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Staff was very professional.