Caliber - Castle Hills
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I’d like to thank Hilda who was in charge of my car repair. she went above and beyond and explained to me very well what all was done. i really appreciate the time she took and the advice she gave!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Hilda was great! I was completely happy with my repair and even happy for the advice she and another gentleman gave me. Hilda was very friendly and made sure to go into detail about the repairs. I couldn’t be more happier! Thank you Caliber
Customer Service - 5.0/5.0
My Experience - 4.8/5.0 -
Great customer service and support from Andrew
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair looks good and was finished ahead of schedule.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Did a great job, communicated extremely well, and got done earlier than anticipated
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Fixed what was damaged but then left scratches on my clear coat that were not there before. Simply buffing them out didn’t work when I took it back. Brand new vehicle so I know there were not there before and happened to be in the area where they did repairs.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Quote was provided quickly along with the work. Very good job in a timely manner, set expectations very well. No surprises either additional items to repair.
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
The staff was professional and communicated throughout the repair process, which I appreciated. However, my overall experience was mixed. The repair took longer than originally estimated, and after picking up my vehicle I noticed some alignment concerns and an issue with the audio system that was not present before the repair. I was also disappointed that the upper rear panel was not replaced, as I believe that damage was related to the tree impact rather than hail. While I appreciate the efforts made to repair my vehicle and the willingness to address concerns, the final quality did not fully meet my expectations
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
After my experience, I would not recommend State Farm customers to Matt.
Repair Quality - 2.0/5.0 -
My repair experience was extremely frustrating and disappointing. Communication from Matt was not great, and proper quality inspections were not performed before I was notified that my vehicle was ready for pickup. During my first pickup attempt, there were still dents in the vehicle, the paint on my roof rail was scratched and there was thick, visible glue showing. Although I was told my rental would be covered while these issues were corrected, it took multiple calls to receive confirmation that this had been handled. When I picked up the vehicle a second time, the weather made it difficult to perform a thorough inspection, and after an already lengthy and stressful process, I just wanted my truck back. Unfortunately, after getting home, I discovered additional issues, including primer/paint? stains on the bed liner, improperly installed rear pillar moldings, a broken rear coat hanger and a small area of paint damage on the front bumper that appears to have occurred during storage or handling. Overall, I am very disappointed in the lack of attention to detail throughout the process. I am not happy with the condition of my truck and am unsure how to move forward, as I no longer trust that my concerns will be properly addressed.
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Brandy took excellent care of me and my vehicle. She made the stressful experience of having my car repaired bearable with her affability. She is an asset for Caliber Collision!