Caliber - Castle Rock - North
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work on the car. Customer service kept me informed at every turn, which I really appreciated
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Great work on the vehicle. Excellent work. I only wished it was done a little quicker since the damage was pretty minimal
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great!
Customer Service - 5.0/5.0 -
Beyond helpful and friendly
Returned Clean
My Experience - 5.0/5.0 -
Very good service & very good work!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service & Great work!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very communicative and timely turn around for services. My car looks better than it did before it got smooshed up!
My Experience - 5.0/5.0 -
Great outcome and communication. Thank you!
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
The repair went well but there is a spray of something on my dash and center screen that will not wash off and seems permanent
Customer Service - 5.0/5.0 -
They were nice and had great communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
There was a mistake made at the front with the receptionist. Company wasn’t informed I was in a rental and my appointment wasn’t even booked. Showed up with no appointment made (already stressed and frustrated - got rear ended by a guy with no insurance - stressed - busy at work - all of this was so inconveniencing) A mechanic named Monique saved the day. My insurance, farmers has been terrible through it all and exacerbated the situation - currently leaving them. Monique immediately took my car in, found out I was in a rental already for 6 days, and owned every step of the process with communication and accountability. If there was any shining light in this disaster it was her. I’m from Texas and moved to CO 4 years ago, and quite frankly, every facet of customer service in CO has been inferior to say the least. It seems like no one can do their jobs, let alone care. Monique kept it real, no false promises other than she would do her best. It was nice to feel like I was in good hands with someone. I’m sure caliber is worth 5 stars but this review is really about Monique. No appointment found, didn’t ask questions, didn’t even even need me to get upset before she solved the problem. Immediately got under the car and made it happen. I’m in operations, people like that are rare - hard working, prideful, caring - I just can’t say enough. If she is overseeing things at caliber then it’s a 5 star establishment, if she’s not? She needs to be. I deal with development and staffing at high levels and let me tell you, she runs sh*t. If you have her involved in your car care, you can breathe easy. They ended up having it ready on time to compensate for my insurance companies errors so I wouldn’t have to pay for an extended rental period. Met the manager when I picked up my car and he exhibited the same professionalism, honesty, and knowledge. I’m a regional at Perry’s steakhouse and I’ll make sure to tell all my guests about how the team handled this situation. Additionally, Monique was never disparaging about the insurance company that refers business to them. She focused on taking care of the customer and getting the job done.
Likely to Recommend - 5.0/5.0 -
I would highly recommend this location but none other.
Repair Quality - 5.0/5.0 -
Beautiful job!
Customer Service - 5.0/5.0 -
I am very happy with this Caliber location, but very unhappy with one of the others.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was friendly. I received regular text updates and my vehicle was completed by the estimated date I was given. The repairs look great. It was a good experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Monique was helpful and communicated regularly on the progress. My vehicle was ready on the date it was supposed to be and it looks great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing communication from beg to end
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good job all around, happy you kept me updated. Good customer service during and after the repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Monique was exceptionally communicative (more so than our own insurance company) and more than helpful. Even with the scenarios and timing, they were great and brought our car back to life after a snowy accident. We couldn’t be more thrilled with them as a whole team.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Monique was my contact and was very communicative and assistive during the process and I was grateful.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I received excellent service while getting my Jeep repaired. Monique was in touch with me regularly and kept me updated as the work progressed. She was wonderful as well as the other staff members.