Caliber - Cedar Park - South Bell Blvd
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Professional, courteous and friendly service. Best service experience yet.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I need an area or district manager to call me please.
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Great job done, Chris helped and answers all questions or things I had concerns over.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job and prompt.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car was completed on time and looks great. Tim was very professional and explained the process completely. George Gray
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Some confusion with the return of the rental car
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
Overall, Caliber Collision was, for the most part, professional, courteous and accommodating. Chad, the Manager, picked up and took over when I expressed my concern about Chris' attitude and issues with my insistance that the "trash" (inclusions) in the paint were not there when I brought the car in. And additional areas that Matt had marked had not been repaired. went above and beyond to ensure my satisfaction even though I will still have to take car back and be inconvenienced with getting a ride home and a ride back to pick it up. Caliber did provide this transportation as I was having my non-operational vehicle repaired two doors down.
Repair Quality - 4.0/5.0 -
I would have rated higher but only party who knew exactly what was to be done and marked all areas to be repaired left immediately afterward for "training" and we were left with "Chris" who, at times, appeared irritated, agitated and angry. Argued with me about "trash" in paint and if it was there when car came in. Continued to say "If we painted it, we'll fix it". When asked to look up whether they painted car, Chris looked up the weather on his tablet/phone. I had meant for him to check out whether or not Caliber had painted the area that now had inclusions (trash) in it. That just made him angrier. Ultimately after seeming inconvenienced at being asked to look up who had done the paint, Chris grudgingly admitted that Caliber had done the work meaning Caliber would have to fix it. Additional delay was caused due to necessity to fix areas missed and wet-sanding and buffing trash in paint.Actually went and looked up order, would not believe that "trash" was not in paint when car was delivered. Will have to take car back to have "trash" appearing in area adjacent to area with trash, after initial area was painted. That means another ride home and back, another inconvenience when I am trying to get house ready for sale.
Customer Service - 4.0/5.0 -
Matt was first person I dealt with; Matt was pleasant, friendly, professional and reassuring. Matt did not mention he would be leaving immediately for a month's long training program or that I would be dealing with another representative, Chris, who knew practically nothing about my car and my situation.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I was orriinally told it would take about 5 business days to work on my car. It took 12 business days. I am happy with the results, but I did have to return, because as the tech was re-assembling my car, they broke a part of the door. While I was glad to have my car back, it was an inconvenience to have to return days later to have that final piece put on my car. However, everyone was very nice and courteous.
Customer Service - 5.0/5.0 -
Tim was very attentive and courteous.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional team. You got me in and out quickly and kept me informed of what was going on. You went way above my expectations as far as I brought you a dirty car and you gave me back a clean car that was also vacuumed. The repairs to the front end look as if we just rolled off the lot in a new car again. Your team has won me over. I hope I don't need to come back but with young kids coming of age I'm sure I will. I will not take my vehicles anywhere else and will highly recommend you. Job well done!!
My Experience - 5.0/5.0 -
It took awhile but it's worth it. The car looks great. Thank you, Tim.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Job well done. Picking up a freshly cleaned vehicle was a very nice touch.