Caliber - Center City South

4.9 (7,510reviews)
97%
2052 Washington Avenue,  Philadelphia,  PA  19146
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (7,510)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, leaving vehicles looking brand new. The team received high marks for professionalism, friendliness, and expertise. Communication was a standout strength, with customers appreciating frequent text and phone updates throughout the repair process, keeping them fully informed at every stage. Timeliness was another highlight, as many customers noted their vehicles were completed ahead of the estimated date. A few customers mentioned minor concerns around repair adjustments, delays, or communication gaps, as noted directly in their feedback. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"The entire team I worked with was absolutely outstanding!! Very kind and also very responsive & my car turned ..." Read more
"Your staff has been wonderful to work with, very professional and caring and the workmanship was excellent."
"The exterior of the car was perfect and the paint well-matched. I was pleasantly surprised at how clean the interior ..." Read more
"... Washington The customer service was amazing, but the work done to my vehicle was absolutely horrible. Pieces are coming off of my truck thats not being ..." Read more
"... the gap was still wider, I accepted the car. A bit disappointed that it needed to go back into the shop for an added adjustment which should have been done ..." Read more
"It was done earlier than expected BUT with great satisfaction!!!"
"... kept us in constant contact about our car repairs. The repair was done sooner than estimated. The car is beautiful and was so clean when we picket it up. Thank you ..." Read more
"Thanks for getting my repair done several days sooner than I was expecting I appreciate yall"
"It was ready 5 days earlier than expected! Everything went as planned and came out amazing."
"Work seems fine. Only negative thing is that it took extra long time for work to be completed"
"... of the best auto shops I have ever used. They are very communicative in letting you know status and next steps with your car. They have a text line for updates ..." Read more
"I was a little disappointed in the lack of communication on the progress of my car"
"I had to call to get updates about 1-2 weeks into my service. It would've been nice to receive those updates sooner. ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Brie was tremendous!

Customer Service

Again, Brie

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very kind and communicative

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The team at Caliber is friendly and professional

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is my third experience with Caliber Collision and as always, they give excellent service and a clean vehicle ♡

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The guy in charge of my car was attentive and prompt! Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Was kept well informed during every process.

My Experience

Everything was great. The service was very helpful in explaining everything and a technician even drove me to the Enterprise when the ride service wasn’t available

Likely to Recommend

Repair Quality

Unfortunately this was my 2nd trip to Caliber Collision in about 2 years. I was so impressed with the work they did on my M4 Comp I took them my X3 M. It was just a light fender bender, with a cop I might ad lol, but Caliber has my car in and out in 3 days. They even got it to me on a Saturday which really blew me away. Needless to say Caliber has all my future business or hopefully lack there of😂. All jokes asides I would recommend Caliber Collision to anyone who’s be in a car accident. The staff is extremely friendly, the do amazing work, & would recommend they to anyone.

Customer Service

Everything was just as top notch.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Kate was on top of my repairs, kept me updated and made sure the job was completed on time. Just fabulous. And very professional. Your front desk staff is also very knowledgeable and efficient.

Customer Service

See prior comment

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber did an excellent job on repairs. The job was completed faster than the original estimate while maintaining quality work. All of the staff were friendly, polite and professional. I was regularly updated about progress throughout the work being done. I highly recommend.

Likely to Recommend

I’ve had experience with other body shops in the past. Caliber is the best.

Repair Quality

Excellent job on repairs and completed faster than originally estimated. Received regular updates on progress. Staff is very friendly and professional.

Customer Service

Friendly staff explained details of repair very clearly. Kept me updated regularly which I’ve not experienced from other businesses.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Bri was great and helpful. She made the whole experience pleasant and easy! Will recommend Caliber to friends and family.

Likely to Recommend

Repair Quality

Customer Service

Bri was super helpful, friendly, and kept me updated on every stage of the repair!

Kept me Informed?

Yes

Ready on Time?

Yes

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