Caliber - Charles Town

4.7 (3,706reviews)
96%
179 Troy Dr,  Charles Town,  WV  25414
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car
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Email

Reviews (3,706)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding communication, with many highlighting frequent text and phone updates throughout the repair process. Repair quality receives high marks, with numerous customers noting their vehicles looked brand new upon return, often cleaner than expected due to complimentary interior and exterior detailing. Many customers were pleasantly surprised by early completions, with vehicles frequently ready ahead of schedule. Staff professionalism, friendliness, and helpfulness are repeatedly celebrated. A small number of customers noted areas for improvement, including occasional delays, parts-related issues, and requests for more proactive verbal communication during extended repairs, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... did a fantastic job! Customer service was great, the repair was excellent, and they clean my vehicle up before turning it back over to me. Fantastic experience." Read more
"Great Job looks amazing like nothing ever happened and it was immaculately clean thank you"
"... service & professionalism from beginning to end. My vehicle was fixed to absolute perfection, the paint matched perfectly! I was happy & blessed that AllState sent ..." Read more
"... fast, got all the work done exactly on schedule and the results are professional and done perfectly. I spoke to multiple people and every one of them ..." Read more
"Car came back looking better than it did before the accident occurred, paint match excellent. Interior very clean. ..." Read more
"... regular updates about the progress of my repairs, and my vehicle was done a day early. They did an outstanding job and answered all my questions. I would highly recommend ..." Read more
"I was updated throughout the whole process. Repairs were done quicker than expected. The shop staff customer service was top notch!!!"
"... the time and they know what theyre doing thats why they finish it 3 days early." Read more
"The completion date consistently changed!"
"I think it took a few extra days for the parts get delivered"
"Caliber communicated with me the entire time they had my car so I was always aware of what was going on. Just ..." Read more
"The overall communication and nearly daily updates on the status of my vehicle was outstanding! It was very helpful receiving updates as my vehicle ..." Read more
"An amazing experience from start to finish! Loved the daily text alerts giving me the status of repairs… AND, my vehicles finished before the finish date ..." Read more
"Very poor communication. Very unhappy with the service or the lack there of. Unprofessional and took forever ..." Read more
"The text message updates were beneficial; however, the lack of calls to explain the delays was unsatisfactory."

My Experience

Fantastic communication.

My Experience

I was absolutely satisfied with the repair that was done on my Nissan. The work was excellent and perfect. Everything was so back to normal, you could not tell that there was any damage. The matching of the paint was amazing.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very attentive to details and the car looks brand new.

My Experience

My Experience

Not that it’ll matter but I wanted to make sure that you know that Megan isn’t very nice. Seems like a weird person to have be the one who interacts with your customers on a regular basis.

My Experience

My Experience

On time, thorough, quality work

My Experience

Caliber Collision is 10/10! I will forever recommend this place for auto body fixes, etc. I was in the first car accident in early July and they made everything so easy, they took my car in same day and had it ready 4 days earlier than planned. I will be grateful for them for a long time and I can’t say thank you enough!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My experience with the company was excellent from the moment I walked in until the day I picked up my vehicle. Communication throughout the entire process was outstanding, with regular updates on the progress of my car, including photos along the way. Xochitl, who handled my assessment and assisted me throughout the repair process was extremely professional, attentive, and kept in constant communication with me. She also made every effort to ensure my vehicle was completed in time to accommodate an appointment I had scheduled, which I truly appreciated.

Likely to Recommend

Great work!

Repair Quality

Customer Service

My experience with Caliber Collision was excellent from start to finish. The communication and continuous updates on the progress of my vehicle were greatly appreciated. Xochitl, who handled the communication throughout the process, was absolutely top-notch. She was always on top of everything, made sure I felt heard, and worked diligently to have my vehicle completed on time so I could make an important appointment the following day. I’m very grateful to Xochitl and to the gentlemen who worked on my vehicle. They did a fantastic job, and the level of customer service, professionalism, and care I received throughout the entire process was exceptional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks, I process was easy.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Excellent service! The representative keep us up to date with the repair process. The repair was great. I could not tell the vehicle was ever damaged.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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