Caliber - Purcellville

4.8 (6,353reviews)
97%
480 North 21st Street,  Purcellville,  VA  20132
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (6,353)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting daily text and email updates that kept them informed throughout the repair process, reducing stress and anxiety. The quality of repairs is frequently described as excellent, with vehicles returned looking brand new or better than before. Timeliness is another strong point, as numerous customers noted their vehicles were completed ahead of schedule. The staff is widely commended for being professional, friendly, and genuinely caring. Customers also appreciated the seamless coordination with insurance companies and rental car providers. A few customers noted isolated concerns, including occasional delays due to parts availability, minor issues with vehicle cleanliness upon return, and rare instances of incomplete repairs or miscommunication early in the process. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... which really gave me peace of mind. Even better, the work was completed ahead of schedule, which was such a pleasant surprise. The staff went above and beyond to make me feel ..." Read more
"... take pride in what they do, and go above and beyond. Outstanding craftsmanship and customer service all around." Read more
"... the progress. The repairs were done so soon, and every staff member I talked to was so amazing and helpful! All questions were answered and easy to understand, ..." Read more
"Superb service from Caliber Purcellville. Great communication and true craftsmanship on our car. They are the gold standard."
"... experience from start to finish! The communication was excellent, delivered before expected date! Id say it was the best experience Ive ever had at a car repair place!" Read more
"... received at Caliber Collision in Purcellville. They completed the work on my car much earlier than I had anticipated, and they did a beautiful job! I highly recommend ..." Read more
"They did a wonderful job and finished a few days earlier than predicted. Great work."
"The 2 items covered by insurance were performed well and in a timely manner. The other 2 items did not get done. I wrote, called, ..." Read more
"Good job communicating with me. It took about 2 weeks longer than the estimated completion date."
"Great communication every step of the way. Updates received via text was efficient and convenient. I never had to inquire about the ..." Read more
"Communication was above and beyond repairs were done quickly, and I couldnt be happier"
"Compliments to all! The process was smooth throughout: excellent communication and updates, delivery ahead of projected schedule, a clean and shiny car on pickup, and best of all, ..." Read more
"Communication was outstanding. I never had to wonder where things were or whats next!"
"... and when the part come in, I will have it replaced. Excellent customer service and genuine care from the Purcellville team! Didn't love calling the # and getting a call center, ..." Read more

My Experience

I understand that delays happen, but repeatedly telling me on the day of estimated completion that it’s going to take another week is frustrating. For example: You initially gave me a one week projection for the repair and told me the day of that the bumper wasn’t arriving until next week, you definitely knew that well in advance but didn’t communicate that with me until the last minute. This was a pattern that continued throughout the repair. Not to mention at the end you stopped communicating about the progress all together, unless I reached out about it. On the other hand, the actual finished work is great and I’m very happy about how it turned out.

Likely to Recommend

Repair Quality

Customer Service

Y’all are really nice, but didn’t have the best communication about how the repair was going and the timeline

Kept me Informed?

No

Ready on Time?

No

My Experience

The detail interior cleaning was unexpected and much appreciated.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Great service, very fast and you communicated every step of the way.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We were very pleased with the quality of the work done by Caliber Collllllision. They kept us well informed tnroughout the whole process and made it stress-free from the beginning to completion of the work. Thank you CC!

Likely to Recommend

Repair Quality

Work on our Honda Ridgeline was excellent. We tjust returned from Richmond, VA and had no issues. Thank you Caliber for your professional job, we couldn't' be happier.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m very grateful to the team at Caliber for the speed and smoothness of the repair. I’m happy to say that I have no critique or constructive criticism to offer you; this job was a 10/10. Everyone with whom I spoke was very courteous, well-informed, and highly trained.

My Experience

I love the fact that they always stayed in contact of how the service was going. My car looks wonderful.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Everyone is friendly and knowledgeable. I have enjoyed working with you all. I love that I can pick up the rental car at your location. You guys are the best.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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