Caliber - Purcellville
480 North 21st Street,
Purcellville,
VA
20132
USA
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting daily text updates that kept them informed throughout the repair process, reducing stress and uncertainty. The quality of repairs is frequently described as excellent, with vehicles returned looking brand new or better than before. Timeliness is another strong point, as numerous customers noted their vehicles were completed ahead of schedule. The friendly, professional, and accommodating staff received widespread appreciation. A few customers noted areas for improvement, including occasional delays in communicating timeline changes, isolated issues with vehicle condition upon return, and rare instances of incomplete repairs - all reflecting direct customer experiences.
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Service Quality
"... take pride in what they do, and go above and beyond. Outstanding craftsmanship and customer service all around."
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"... of the repairs after the estimate was completed. The quality of the repairs were excellent. You couldnt tell that there had ever been any damage to the car."
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"Excellent across the board. Repair was done in a timely manner, and the customer service was top tier."
"... process to be. But they held our hand the whole way and we got the car back quickly, and like nothing had happened. Will always go there."
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"Completed earlier than expected and workmanship is excellent. Very useful post-work care guide also provided."
"... daily on the status of things. Super friendly staff. Work was done ahead of estimated schedule."
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"They did a wonderful job and finished a few days earlier than predicted. Great work."
"Great comminication and the vehical was done earlier then expected."
"Good job communicating with me. It took about 2 weeks longer than the estimated completion date."
"It was ready a day early."
"1010! The daily updates were so thoughtful and helped keep me informed, alleviating any stress or anxiety I had over the ..."
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"... Updates received via text was efficient and convenient. I never had to inquire about the status. Their work with my insurance company and keeping ..."
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"Communication was above and beyond repairs were done quickly, and I couldnt be happier"
"Compliments to all! The process was smooth throughout: excellent communication and updates, delivery ahead of projected schedule, a clean and shiny car on pickup, and best ..."
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"Communication was outstanding. I never had to wonder where things were or whats next!"
Timothy
(Kia owner)
reviewed 9/26/26
My Experience - 5.0/5.0 -
Excellent work, great communication and really appreciated the little touches like detailing the inside.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Thomas
(Toyota owner)
reviewed 9/25/26
My Experience - 5.0/5.0 -
Great job with updates about status. Very easy process for estimate and repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Youngai
(Kia owner)
reviewed 9/25/26
Likely to Recommend - 5.0/5.0 -
Friends
Repair Quality - 5.0/5.0 -
Very good job
Customer Service - 5.0/5.0 -
Good work thank you
Alexander
(Chevrolet owner)
reviewed 9/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Edyta
(Hyundai owner)
reviewed 9/22/26
My Experience - 5.0/5.0 -
Clear communication and quick turnaround
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Pamela
(Toyota owner)
reviewed 9/22/26
My Experience - 5.0/5.0 -
Repairs were completed quickly and the car looks great. Thank you!
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Cheryl
(Toyota owner)
reviewed 9/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great results, attentive to details, and delivery ahead of projected completion date
Customer Service - 5.0/5.0
Victoria
(Subaru owner)
reviewed 9/18/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Marie
(Nissan owner)
reviewed 9/18/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Ronald
(Hyundai owner)
reviewed 9/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
David
(Toyota owner)
reviewed 9/17/26
My Experience - 5.0/5.0 -
Appreciate the status updates and interpersonal interactions.
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Mark
(Subaru owner)
reviewed 9/14/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Patrick
(Kia owner)
reviewed 9/14/26
My Experience - 5.0/5.0 -
My door got dinged by a tow hitch and the people at caliber collision not only got it back to brand new, their customer service is top notch. Couldn’t recommend them enough!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Emanuel
(Toyota owner)
reviewed 9/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Andrew
(Toyota owner)
reviewed 9/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kayla
(Nissan owner)
reviewed 9/10/26