Caliber - Charles Town
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Not that it’ll matter but I wanted to make sure that you know that Megan isn’t very nice. Seems like a weird person to have be the one who interacts with your customers on a regular basis.
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very attentive to details and the car looks brand new.
My Experience - 5.0/5.0 -
Caliber Collision is 10/10! I will forever recommend this place for auto body fixes, etc. I was in the first car accident in early July and they made everything so easy, they took my car in same day and had it ready 4 days earlier than planned. I will be grateful for them for a long time and I can’t say thank you enough!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My experience with the company was excellent from the moment I walked in until the day I picked up my vehicle. Communication throughout the entire process was outstanding, with regular updates on the progress of my car, including photos along the way. Xochitl, who handled my assessment and assisted me throughout the repair process was extremely professional, attentive, and kept in constant communication with me. She also made every effort to ensure my vehicle was completed in time to accommodate an appointment I had scheduled, which I truly appreciated.
Likely to Recommend - 5.0/5.0 -
Great work!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My experience with Caliber Collision was excellent from start to finish. The communication and continuous updates on the progress of my vehicle were greatly appreciated. Xochitl, who handled the communication throughout the process, was absolutely top-notch. She was always on top of everything, made sure I felt heard, and worked diligently to have my vehicle completed on time so I could make an important appointment the following day. I’m very grateful to Xochitl and to the gentlemen who worked on my vehicle. They did a fantastic job, and the level of customer service, professionalism, and care I received throughout the entire process was exceptional.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks, I process was easy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service! The representative keep us up to date with the repair process. The repair was great. I could not tell the vehicle was ever damaged.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
A++++ customer service !!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They very respectfully and took care of the car. And they was fast