Caliber - Charles Town
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My experience with Caliber Collision in Charles Town, WV was nothing short of exceptional. From the moment I walked through the door until the day I picked up my car, every member of the team demonstrated professionalism, outstanding communication, and genuine pride in their work. Megan, at the front desk, kept everything running seamlessly. She coordinated my Enterprise rental car pick-up and return, handled all of the paperwork, and worked directly with my insurance company, State Farm, making the entire repair process completely stress-free. Xochitl ("Sochi"), my Service Advisor, was phenomenal. She served as the liaison between me and the repair technician, providing timely updates throughout the repair process. She communicated estimated costs, explained each step, and kept me informed on the repair timeline. Her communication was proactive, thorough, and greatly appreciated. Then there's Richard, the technician who repaired my vehicle. His workmanship was absolutely flawless. When I picked up my car, it looked as beautiful as the day I bought it nearly three years ago. Not only was the repair itself perfect, but Richard went far beyond what I expected. My car had been meticulously cleaned inside and out, and every detail reflected the pride he takes in his craft. One detail, in particular, left a lasting impression. My front license plate had been badly crumpled in the rear-end collision, and I fully expected to have to replace it. Instead, when I picked up my car, it looked brand new. I actually asked whether they had purchased a new plate because I couldn't believe they had restored the original so perfectly. That level of care and attention to detail speaks volumes about the caliber of their work. What impressed me most was the culture at Caliber Collision. The team truly operates like a family—everyone supports one another, communicates seamlessly, and genuinely cares about delivering an exceptional customer experience. That positive environment is evident in every interaction. If you're looking for a collision repair shop you can trust, this location is truly a hidden gem tucked away off Route 340 on Troy Drive. I couldn't have asked for a better experience and recommend them without hesitation. To the management team: You have assembled an outstanding group of professionals. I hope you'll consider treating them to a well-deserved team appreciation event—perhaps a day at Harpers Ferry Adventure Center, River & Trail Outfitters, or River Riders. They've certainly earned it! Thank you, Megan, Sochi, Richard, and the entire Caliber Collision team, for exceeding every expectation. Five stars aren't enough!
Likely to Recommend - 5.0/5.0 -
Will highly recommend to anyone in need of a repair shop.
Repair Quality - 5.0/5.0 -
My experience with Caliber Collision in Charles Town, WV was nothing short of exceptional. From the moment I walked through the door until the day I picked up my car, every member of the team demonstrated professionalism, outstanding communication, and genuine pride in their work. Megan, at the front desk, kept everything running seamlessly. She coordinated my Enterprise rental car pick-up and return, handled all of the paperwork, and worked directly with my insurance company, State Farm, making the entire repair process completely stress-free. Xochitl ("Sochi"), my Service Advisor, was phenomenal. She served as the liaison between me and the repair technician, providing timely updates throughout the repair process. She communicated estimated costs, explained each step, and kept me informed on the repair timeline. Her communication was proactive, thorough, and greatly appreciated. Then there's Richard, the technician who repaired my vehicle. His workmanship was absolutely flawless. When I picked up my car, it looked as beautiful as the day I bought it nearly three years ago. Not only was the repair itself perfect, but Richard went far beyond what I expected. My car had been meticulously cleaned inside and out, and every detail reflected the pride he takes in his craft. One detail, in particular, left a lasting impression. My front license plate had been badly crumpled in the rear-end collision, and I fully expected to have to replace it. Instead, when I picked up my car, it looked brand new. I actually asked whether they had purchased a new plate because I couldn't believe they had restored the original so perfectly. That level of care and attention to detail speaks volumes about the caliber of their work. What impressed me most was the culture at Caliber Collision. The team truly operates like a family—everyone supports one another, communicates seamlessly, and genuinely cares about delivering an exceptional customer experience. That positive environment is evident in every interaction. If you're looking for a collision repair shop you can trust, this location is truly a hidden gem tucked away off Route 340 on Troy Drive. I couldn't have asked for a better experience and recommend them without hesitation. To the management team: You have assembled an outstanding group of professionals. I hope you'll consider treating them to a well-deserved team appreciation event—perhaps a day at Harpers Ferry Adventure Center, River & Trail Outfitters, or River Riders. They've certainly earned it! Thank you, Megan, Xochitl ('Sochi'), Richard, and the entire Caliber Collision team, for exceeding every expectation. Five stars aren't enough!
Customer Service - 5.0/5.0 -
The Customer Service was exceptional! I enjoyed working with the Caliber Collision team as they were highly competent. Megan did all of the coordination with State Farm and had all the paperwork ready to go and communicated seamlessly with State Farm in coordinating my claim.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It's like new, you'd never know it was ever damaged. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Car looked great. I am satisfied with the work, thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Couple small issues, but nothing major.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My wife took her car there
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0 -
Polite and it kept me well informed about the progress of my car through the repair process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Top notch people and service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very nice people. Loved the communication and willingness to help.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will be recommending them.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Really good customer service.
Returned Clean
My Experience - 5.0/5.0 -
Appreciate ongoing communication regarding the repair and that the repair was made prior to the estimated date of completion.
My Experience - 5.0/5.0 -
Thank you, guys, so much! I wasn't expecting my car to be ready so fast, literally, in two weeks. Car was hit by a deer, all left side was pretty damaged, and today the car looks like nothing happened! Thank you again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything when very smoothly and they finished in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Xochitl did an excellent job keeping me informed with each step of the process! She addressed any concerns that I had and gave me instant feedback! Representatives like Xochitl are hard to find, your company should do all you can to keep her!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Xochitl did an excellent job keeping me updated throughout the the entire repair process!
Returned Clean
Likely to Recommend - 0.5/5.0 -
What have liked to be told that they couldn't get it to align before I returned the rental so I could have gotten a second shop opinion without being without a vehicle. I deliver prescriptions and medical equipment for a company and cannot be without a vehicle.
Repair Quality - 2.0/5.0 -
The bumper was replaced but isn't hooked into the bracket that was replaced from the accident (pictures from the accident were given). It was not fitting because of prior damage to the hood, but the bumper fit before the accident, with this new bumper fit it appears to be to big.
Customer Service - 4.0/5.0 -
Diego was super nice when I called for an estimate the young lady that works in the front was out for the day he took care of everything he even had me leave the car there for repairs when originally I just called for an estimate and I was going to take it to a local body shop in Ranson. He told me it would take about 2 weeks, I received the estimate on Wednesday June 1st and then received a call 4 business days later on Tuesday 7th that it was ready for pick-up. The lady that runs the office said if I could not be there by 5:30 she was willing to stay until 6:30 for me to come and pick her up but I didn't get off until 7:00 that evening. I return the rental car to Enterprise and got a ride to caliper on Wednesday before lunch. She gave me the papers to sign in the office, we went outside to look at the car and the bumper where my car was hit and the bracket that was replaced did not hook nor align. I told her I need to speak with someone about it she went inside got the gentleman in the office not Diego, he walked outside with me, and explain there was nothing that they could do because it did not line up he said it looked like it had had prior damage with the hood and I told him that the bumper was completely hooked on both sides when she hit the car, he suggested that I took it back where I bought it from, I told him that they had to replace the bracket because where she hit it from the bumper obviously was hooked or it wouldn't have bent the bracket and the previous picture showed that. He said nothing they could do.