Caliber - Charles Town
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Appreciate ongoing communication regarding the repair and that the repair was made prior to the estimated date of completion.
My Experience - 5.0/5.0 -
Thank you, guys, so much! I wasn't expecting my car to be ready so fast, literally, in two weeks. Car was hit by a deer, all left side was pretty damaged, and today the car looks like nothing happened! Thank you again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything when very smoothly and they finished in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Xochitl did an excellent job keeping me informed with each step of the process! She addressed any concerns that I had and gave me instant feedback! Representatives like Xochitl are hard to find, your company should do all you can to keep her!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Xochitl did an excellent job keeping me updated throughout the the entire repair process!
Returned Clean
Likely to Recommend - 0.5/5.0 -
What have liked to be told that they couldn't get it to align before I returned the rental so I could have gotten a second shop opinion without being without a vehicle. I deliver prescriptions and medical equipment for a company and cannot be without a vehicle.
Repair Quality - 2.0/5.0 -
The bumper was replaced but isn't hooked into the bracket that was replaced from the accident (pictures from the accident were given). It was not fitting because of prior damage to the hood, but the bumper fit before the accident, with this new bumper fit it appears to be to big.
Customer Service - 4.0/5.0 -
Diego was super nice when I called for an estimate the young lady that works in the front was out for the day he took care of everything he even had me leave the car there for repairs when originally I just called for an estimate and I was going to take it to a local body shop in Ranson. He told me it would take about 2 weeks, I received the estimate on Wednesday June 1st and then received a call 4 business days later on Tuesday 7th that it was ready for pick-up. The lady that runs the office said if I could not be there by 5:30 she was willing to stay until 6:30 for me to come and pick her up but I didn't get off until 7:00 that evening. I return the rental car to Enterprise and got a ride to caliper on Wednesday before lunch. She gave me the papers to sign in the office, we went outside to look at the car and the bumper where my car was hit and the bracket that was replaced did not hook nor align. I told her I need to speak with someone about it she went inside got the gentleman in the office not Diego, he walked outside with me, and explain there was nothing that they could do because it did not line up he said it looked like it had had prior damage with the hood and I told him that the bumper was completely hooked on both sides when she hit the car, he suggested that I took it back where I bought it from, I told him that they had to replace the bracket because where she hit it from the bumper obviously was hooked or it wouldn't have bent the bracket and the previous picture showed that. He said nothing they could do.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very pleased with their customer service 😀
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Caliber collision is exceptional
Repair Quality - 5.0/5.0 -
An amazing experience from start to finish! Loved the daily text alerts giving me the status of repairs… AND, my vehicles finished before the finish date that I was orginally quoted!
Customer Service - 5.0/5.0 -
Megan and Sochi (sp?) were exceptional at their craft! Professional, courteous and very knowledgeable! They deal directly with the insurance and rental car companies so I did not have to!
My Experience - 5.0/5.0 -
Great service from start to finsh
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Your team is always very prompt and you always let me know the status of my vehicle. Usually daily.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I give a ten for my service of replacing bumper not fair to rate bodywork as this was not a service I had.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very helpful and even though it was just replacing a bumper they did a good job. Whoever cleaned my vehicle should get a raise! They did a great job! They young lady at the front desk was very polite, professional, and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car 🚗 is completely restored!!! Just wanted to Thank you all so much 👌✌️