Caliber - Charlotte - Albemarle Rd
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very pleasant experience with the team, the communication and the quality of work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Just waiting to have my hub cap and rim replaced.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Sarah at the front desk is amazing
Returned Clean
My Experience - 5.0/5.0 -
They kept me updated periodically by text. The repairs were done in a timely manner and to my satisfaction
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very gods
Customer Service - 5.0/5.0 -
Very good service Glen the service guy kept me informed constantly and work was done in very timely manner
Returned Clean
My Experience - 5.0/5.0 -
Sarah and Glen were so helpful! Getting repairs done through insurance is such a hassle, but those two made the experience much easier. I am very grateful for their kindness and professionalism.
My Experience - 5.0/5.0 -
Glen sent me out texts letting me know every step until they where finished. I was very pleased with his services.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Glenn was so wonderful to work with - he called three different times to update me on my repair, and everything turned out perfect. Good as new! The service was very professional and they made it easy to get my rental car (Enterprise picked me up), and they handled payments with the insurance agency, which was very helpful. Thank you for everything - I am a very satisfied customer and will certainly be back!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great! Glenn was so kind and friendly, as was the receptionist at the front desk. Glenn called me three times to provide updates about my car, and the repair was executed perfectly and in a timely manner. Caliber also worked with the insurance agency and made it easy for me to get my rental car and get everything paid for. Thank you for everything!
Customer Service - 5.0/5.0 -
Everyone was extremely helpful and kind
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks so much..your crew complete a wonderful job on my car..and thanks again Glen keep me updated and step by step as my car was being repaired..so all is well..Thanks Glenda Campbell / Calvin☺
Likely to Recommend - 0.5/5.0 -
For there to be so many locations for this company I would have to say this is by far the most unorganized customer service I’ve received , not to mention when I picked my vehicle up I was given the wrong invoice which was to someone else’s vehicle. But again the only thing they were concerned about was payment of my deductible
Repair Quality - 0.5/5.0 -
When I picked my vehicle up from the body shop I was barely greeted before I was advised I had a $500 deductible that I was already prepared to pay. My vehicle had some leftover glue(or some adhesive) that was visibly noticeable in the back passenger door which I could not get off. josh took my car to the back to clean that off which took almost 20 mins or so. When it came back I found more adhesive in the repair area that he then took my car to the back to remove although you can still see it on my car. I also have tons of greasy smudges on my car that are hard to get off and does not look like anyone tried to clean it off either before it was given back to me. Due to having to wait to get these things done to my car which should have already been noticed, I was late picking up my daughter from her after school program which cost me a late fee. I came in plenty of time to pick my vehicle up and was held up due to no fault of my own.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great staff, kept me updated on a day to day basis of me vehicle. Very quick and responsive to everything from when I first walked in until I picked up my vehicle, highly recommend this location!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very please with receiving the updates frequently by text message
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very courteous attentive and professional.
My Experience - 5.0/5.0 -
Sara and Glenn were very friendly and helpful throughout the repair process. Thanks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I think calling on the first day to explain what's going on is good too. It helps people feel like something is being done. I wasnt sure if I would've been better off taking my car in the next day or not. But from day 2 on I got daily updates.