Caliber - Charlotte - Independence
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work gentlemen Your technician John was very informing of the progress and giving me updates every day. He is a great guy And if your under paying him he needs a raise. Thank you to all. Even the young lady at the front desk was wonderful. In all my years of driving I have never had an accident but the people at Caliber help me through a part of it. Once again thank you so much my car looks better now than it did when I bought it new in Nov of 25
Likely to Recommend - 5.0/5.0 -
They are great people and please once again apologize to John for me for arriving late
Repair Quality - 5.0/5.0 -
My car looked better than it did when I bought it in November of 25
Customer Service - 5.0/5.0 -
My technician, John was so wonderful and even the young lady at the front desk was kind
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Loved how we were kept informed of progress all throughout the process. Great work, too.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
100% satisfied with John and their service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and communication.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kept me informed and the quality was great.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
John Hartsell and the Caliber Collision team provided excellent customer service throughout the repair process. My 2011 Highlander looks great, and I highly recommend this Caliber location.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
John Hartsell provided excellent customer service throughout the process. I was kept informed via texts and calls and my vehicle was repaired to my satisfaction.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My experience with Caliber Collision was SUPERB. Nick was so wonderful to work with. Nick provided updates from the time I dropped off my vehicle to picking it up. Everything was on schedule as initially noted, and my vehicle looked great at pick up—no signs of a collision. I also loved that it was clean inside and on the outside. Thank you Nick and Caliber Collision for a 10/10 experience!!!
Likely to Recommend - 5.0/5.0 -
I would certainly recommend Caliber to a friend or family member. My experience with Nick and Caliber was a 10/10. Nick provided exceptional service from drop off to pick up.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
What an excellent job done on my car and it came back looking better than ever. John did a great job of keeping me informed of the progress and the staff was friendly and helpful.
Likely to Recommend - 5.0/5.0 -
Overall was very pleased with caliber collision and the staff
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Did great job of keeping me informed and explaining job to be done.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 1.0/5.0 -
Overall the staff were very friendly and I can’t commend them enough for that. A few issues, I was told it would take a month for repairs and it took 2 months. I understand delays happen but it became frustrating that I was told on a weekly basis it would be ready when it wasn’t. Also upon receipt, my vehicle needed an alignment, new battery from sitting, and the ac didn’t work so had to return the truck again after that. And lastly, there’s sap or something all over the hood and windshield that I can’t remove. Just frustrating experience and having that sap material that I can’t remove.
Likely to Recommend - 3.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.0/5.0 -
It took 2 months to receive my vehicle and it sat for a long time which explains the dead battery. Also I have this weird orange oil on the hood and windshield that won’t wash away. I don’t understand what that is
My Experience - 5.0/5.0 -
I worked with John Hartsell. I was very pleased with the complete repair experience. John was very informative about the requirements of the work and kept me updated throughout the process. He was cordial, explained the work well, and was very considerate in all our conversations. I am most pleased with the repairs. Thank you for all the efforts.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
JOhn Hartsill was my representative. He was interested, cordial, informative, and kept me aware of the progress of the repairs. I was very pleased.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a great job, and glad that my car was left in great hands of John, we left the country when it was going to be ready, and they kept the car safe until we came back.
Likely to Recommend - 5.0/5.0 -
they do the job well done, so yes.
Repair Quality - 5.0/5.0 -
They did a great job on the car, John was a compressive guy, which we had to leave the country, and he kept the car good, until we came back.
Customer Service - 5.0/5.0 -
The times I needed my cars fixed, the always do a good job.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did a great job with detailing my car and making it look brand new again!
My Experience - 5.0/5.0 -
They were caring and answered any questions I would recommend them thanks for the service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work
Customer Service - 5.0/5.0 -
Nice customer service
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My experience was easy as John and the others were friendly, eager, and competent to assist in my car’s repair. I especially appreciated the young lady who advised me of the rental car process with Enterprise. And, having my car detailed inside and out at pickup was surprising but so appreciated! Thanks to all of you!
My Experience - 5.0/5.0 -
John was a pleasure to work with. He clearly explained the process and kept me updated throughout.
Likely to Recommend - 5.0/5.0 -
I'm a repeat customer
Repair Quality - 5.0/5.0 -
John was great to work with.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
John was great and so accommodating. The work looks terrific.