Caliber - Charlotte - Independence
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
John did a great job keeping me informed on my repairs. The process was seamless and the entire staff were a pleasure to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Best team ever. John was great and deserved a raise.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All good
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 1.5/5.0 -
Very very slow work and when I got my car back there were yellow sticky glue all over my car even on the mirror.
Customer Service - 0.5/5.0 -
Very very slow work and when I got my car back there were yellow sticky glue all over my car even on the mirror.
Returned Clean
My Experience - 5.0/5.0 -
The gentleman that had my case was excellent. I would have to rate a-1 service. Great experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication and friendly service
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Do not understand why you would take my car to Firestone to do work on my car and Lexus is right next door that is more than capable of doing the work. Firestone proved to be incompetent and I have had to take my car back and it’s still not right. Grease on my paint overspray on my headlights Paint looks good but I am not satisfied with the job!
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
They forgot to take the key from my rental when I dropped it off. I called and told them I was coming back to give them the key but because of traffic I got there right at 5:30 and no one was there. I feel like I could have been given at least a 5 minute grace period. Everything else was fine.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was more than completely satisfied. Caliber kept me in the loop during the entire process by phoning and texting me about their progress and the expected completion date. When I picked up the car, it was shiny, clean and perfect Just like new. Anytime I need anything in future not covered by insurance, I would definitely use them and pay myself. Finally, I appreciated that someone always answered the phone when I had a question. No voice mail or blowoff. Extremely grateful and pleased to have used Caliber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Check engine came on this morning. Never had any trouble until Caliber.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Very dissatisfied Took much longer than expected. Check engine light began after repairs, requiring additional research and time to diagnose what they did to trigger this issue.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
John was extremely intentional and responsive throughout my entire repair process! He walked me through the estimate and repair process and provided updates whenever I called. I appreciate calibers customer service and would recommend them to anyone!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Disappointed in how much I got back for my SUV, but satisfied with how quick and nice they were. Ms Harris
Customer Service - 5.0/5.0 -
Very nice
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a great experience with caliber collision. My technician kept me updated on all the changes in my car looks brand new, including all the custom paint and emblems that were added. Thank you for restoring my vehicle!