Caliber - Chesterfield Mo

4.6 (1,924reviews)
91%
638 Goddard Avenue,  Chesterfield,  MO  63005
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,924)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as friendly, professional, and courteous throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look like new and expressing satisfaction with the workmanship. Communication stands out as a major strength, with customers appreciating regular text updates and proactive phone calls keeping them informed at every step. Timeliness shows mixed feedback - while many customers were pleased with repairs completed ahead of schedule, some experienced delays longer than initially estimated. The shop's attention to detail, including cleaning vehicles inside and out before return, consistently impresses customers. Staff members are frequently commended for going above and beyond, making the insurance claim process seamless and stress-free.
AI-Generated from reviews written in the last 12 months
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"My car looks great! Youd never know it was damaged. Caliber also washedwaxed it! The inside was cleaner ..." Read more
"... had, unfortunately, several cars needing body work. Caliber has always come through with great, quality workmanship , great customer service and I would ..." Read more
"The repair work was impeccable! The car looks like new and everything works perfectly well! Job well done!"
"Fit and finish are excellent. Great work and the detailing of my vehicle was top notch. Also like ..." Read more
"Poor workmanship, and customer service. I had to push back on the initial repairs. it was outright sloppy, ..." Read more
"Exceptional customer service. Timely communication every step of the process."
"The team was so kind from start to finish. Literally the best communication Ive ever experienced from a business. I will definitely recommend to friends ..." Read more
"Best communication of any business I have dealt"
"The updates were great. Always knew what was going on with the repairs"
"I believe what we appreciated the most was keeping us aware of every step through the process. The text messages were great."

My Experience

I was very impressed by the quality of my communications with my service person. He thoroughly explained the process when we reviewed the damage to my vehicle and he and the Caliber staff continued to update the status of the repair daily. The work itself exceeded my expectations and was very professional. Bottom line I was more than satisfied with the results - the team did a fantastic job and completed the work ahead of the original schedule. This was a very stressful experience for me and the Caliber team made it more than tolerable. My thanks to them.

Likely to Recommend

This was a very positive experience that I will share -

Repair Quality

My service advisor was very professional - he provided info to me during the initial repair inspection and he/his team updated me daily on the repair status. Repairs were completed in a timely manner and the work exceeded expectations -

Customer Service

Excellent performance by the entire team -

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Had extensive hail damage to my car. Caliber didn’t miss a dent. Very happy with the work and the communication during the process, Thanks!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I thought that Todd did a wonderful job. He kept me informed throughout the process and explain things really well. I’m very satisfied with the outcome of the repairs.

My Experience

The work is quality and I was updated on the repairs on regular basis.

My Experience

Car looks great. Todd was very helpful through the process.

Likely to Recommend

Repair Quality

Todd was very helpful through the whole process

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I am not an expert.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Todd , Bree and the whole team were very helpful and professional. Thank you!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Loved the people and the communication. The guy incharge of the communication has previously helped me with my car at another location and he is always amazing and keeps me updated

My Experience

Liked the daily updates.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definitely

Repair Quality

I was kept informed they did a fantastic job with getting completed early to help me meet a deadline

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car was ready 9 days early. Repairs were flawless car returned clean.

Likely to Recommend

Repair Quality

As I previously stated the repairs were flawless and done 9 days earlier than promised.

Customer Service

As I previously stated the repairs were flawless and done 9 days earlier than promised.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The Caliber Chesterfield location have the most awesome group of people. The job they did was incredible, along with their top notch customer service. Thank you, again.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes, I would recommend them.

Repair Quality

Great support and repair. Very good technical work. My car looks and drives great. The auto cruise control and all the auto features are working now. Thank you!!

Customer Service

Reggie explained all the repair items and features they would do. They kept in touch with me about status and finish date, and answered my question.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience, kept. me informed and car looks like new! Finished a time as promised!! Good people to work with.

Likely to Recommend

Repair Quality

Car looks great!! No problems. Reggie kept me informed and delivered on time!

Customer Service

People were great and very pleasant to deal with.

Kept me Informed?

Yes

Ready on Time?

Yes

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