Caliber - Chesterfield Mo

4.7 (1,966reviews)
93%
638 Goddard Avenue,  Chesterfield,  MO  63005

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,966)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting frequent text, email, and phone updates that kept them informed throughout the repair process. The quality of repairs is widely celebrated, with numerous customers noting their vehicles looked brand new upon return, often detailed inside and out. Timeliness is frequently commended, with many vehicles completed ahead of schedule. Staff friendliness, professionalism, and willingness to go above and beyond are recurring themes. A few customers noted areas for improvement directly from their comments, including occasional delays longer than initially estimated, inconsistent communication in some cases, and isolated concerns about color matching and incomplete repairs.
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"Best communication of any business I have dealt"
"Exceptional customer service. Timely communication every step of the process."
"... Communication during the repair process was also limited. I often had to call for updates and proactively inquire about when work would begin. In fact, it wasn't until ..." Read more
"The team was so kind from start to finish. Literally the best communication Ive ever experienced from a business. I will definitely recommend to friends and family."
"... date multiple times. When I called to talk to them, I felt like I was bothering them. Just be honest with me. I can take it. Felt like I was kept at a distance ..." Read more

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Returned Clean

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My Experience

Todd and his team was great sending updates about the status of my vehicle via text. Outstanding! 11/10

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Repair Quality

Todd did great work handling my vehicle and getting the repairs done. Everyone I talked with at the company was very helpful in the process.

Customer Service

Excellent. Timely and accommodating

My Experience

Friendly, professional, thorough and communication could not have been better! Thank you Todd, Bree, crew & Caliber Collision!

Likely to Recommend

VERY!

Repair Quality

Todd made the entire experience transparent.

Customer Service

Bree at front desk was exceptionally friendly & helpful.

My Experience

Excellent job doing repairs and keeping me up to date on the status of my vehicle.

Likely to Recommend

Very efficient and customer based

Repair Quality

I really liked the constant updates throughout the process. The job was quick, well done and put together. Customer care was 10/10 and representative was very helpful.

Customer Service

Kept me alert on all updates and had a great turnaround time

Likely to Recommend

Repair Quality

The second bumper guard is still not fitted right, after being replaced a second time. I plan on contacting lemon 9/17 when I get back from vacation.

Customer Service

Every one has been friendly and helpful.

Returned Clean

My Experience

Todd made the entire process simple. He also kept me informed throughout the repairs. I would highly recommend Caliber.

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My Experience

Did a great job.

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My Experience

Jamey Lanich and her entire team were outstanding! The customer service I received and the quality of the repair performed on my car could not have been better.

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Customer Service

Did a nice job on my daughter call

My Experience

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My Experience

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Returned Clean

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Happy with the work done on my car

Repair Quality

Was very happy with my repairs, on a scale of one to ten , I would give a ten.

Customer Service

Returned Clean

My Experience

I have been a customer of Caliber in chesterfield Missouri twice. Reggie is great with customer service and keeping customer informed.

My Experience

Phenomenal customer service, repairs and communication as always! Thank you Todd and Bree!!!

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Told them I'd keep them on retainer for my teenagers.

Repair Quality

Brie and Todd were amazing

Customer Service

I wouldn't go anywhere else

Returned Clean

My Experience

Everything was amazing! Top notch service!

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Repair Quality

Customer Service

Returned Clean

My Experience