Caliber - Chesterfield Mo
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
In my opinion, it took way too long to fix the car.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I appreciate that the location always answered their phones and were friendly and efficient on each call.
My Experience - 5.0/5.0 -
Great job! Vehicle looks Great!! All personnel involved did a great job.
Likely to Recommend - 5.0/5.0 -
Good eork
Repair Quality - 5.0/5.0 -
Looks great
Customer Service - 5.0/5.0 -
All employees involved did an excellent job.
My Experience - 5.0/5.0 -
The team was so kind from start to finish. Literally the best communication I’ve ever experienced from a business. I will definitely recommend to friends and family.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0 -
I have to bring back. Scraping sound not resolved
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Great communication and made the entire process working with the insurance company very stress free
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job with my repairs to my Cadillac ct4, great customer service and excellent communication through the whole process, really good company and great staff
Customer Service - 5.0/5.0 -
Again great communication from start to finish top notch
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
Honestly you guys did a good job of getting the dents out, but something was not put back together correctly on my car. On Saturday when it rained, everything in my car was sealed, including the convertible top, but there was a huge puddle at the bottom of my passenger side. Whether it’s the top, or something else, water is collecting and draining down into my floor.
Customer Service - 4.5/5.0 -
Pretty good. Just some of the texts said I would get updates on a certain day then the updates came 2 days later.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good communication on repair progress. Always pleasant to speak with.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I was very disappointed with my recent experience. I did not receive many updates about the status of my car until I was suddenly told it was ready for pickup. At that point, I was only given a three-hour window before closing, with the warning that I would be charged if I didn’t arrive in time. That kind of last-minute notice created unnecessary stress and put me in a difficult position. On top of that, I was misquoted on my deductible by $1,000 more than it should have been. Having to correct such a significant error left me questioning the accuracy of the information I was being provided. I also discovered that the protective covering on the paint along the doors of my car had been removed without my knowledge or consent. I would have preferred to keep that in place to protect the finish. The coordination with Enterprise Rent-A-Car also wasn’t handled well. I was left waiting to be picked up, which caused me to be late getting back to work. I do want to point out, however, that the employee who checked me out was very helpful, professional, and courteous (a much more positive interaction compared to the employee who called my wife and abruptly told her the car had to be picked up within three hours.) That difference in approach was noticeable. Overall, the lack of communication, the incorrect deductible quote, the removal of the protective covering, and the poor coordination with Enterprise left me dissatisfied with the service, despite the positive checkout experience.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The small repair took an extremely long time to complete. I received an update that it would be be pushed out yet another week which would have made it 4 weeks. However, when I called to inquire I was told it was almost (within 15 min) ready for pick up. I also felt the color match was off and was told it was because the paint takes differently on the bumper. The best thing I have to say is the quality person was polite and reassuring with the circumstances. Overall, I am disappointed with the service and the results.