Caliber - Chesterfield Mo
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Communication was sparse, particularly with updates about how things were progressing.
My Experience - 5.0/5.0 -
You should be very pleased with your staff and service. I wish i knew the young lady at the cashiers position she was always helpful and knowledgeable. Reggie my service adviser kept me informed along the way and was a pleasure to deal with. My vehicle was finished early too! Thank you one and all!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Overall, my experience was positive, and the advisor was friendly and easy to work with. However, there were several areas where communication and scheduling could be improved. After dropping off my vehicle, there was a significant delay before repairs began. The vehicle sat for nearly three business days before being brought into the shop for work. It would be beneficial if appointments were scheduled based on actual repair capacity so customers do not have to leave their vehicles waiting unnecessarily. Communication during the repair process was also limited. I often had to call for updates and proactively inquire about when work would begin. In fact, it wasn't until I mentioned the possibility of transferring the vehicle to another location that the repair appeared to be prioritized. Additionally, I received updates through both Carwise and the dealership, with messages coming from the same phone number. This made it difficult to distinguish between automated notifications and direct communication from staff. Given that the repair timeline was approximately three weeks, I expected more proactive communication throughout the process. I only received two phone calls during the entire repair period—one the day before pickup and another on the day of pickup. While the quality of service and staff interactions were good, more transparency regarding scheduling and more consistent communication would greatly improve the overall customer experience.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job!
Customer Service - 5.0/5.0 -
Good as new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great service, it took longer than I would prefer, but other than that it was good.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
They have a wonderful staff with excellent customer service and courtesy!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Please know I was NOT upset with the timing. They ran into trouble and I was informed the whole time and pleased they took the time to do the job right and not rush it.
My Experience - 5.0/5.0 -
Caliber Collision did an excellent job on my car. 10/10 recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great team at the chesterfield location. Everyone was very helpful. Reggie was great providing info updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The front office team and Reggie are great.
Customer Service - 5.0/5.0 -
Nice attention to detail to get it done correctly.
Returned Clean
My Experience - 0.0/5.0 -
The repair is so beautiful that I’m tempted to damage the car again just to have it fixed! The issue is the electronics. Working to get lift gate fully open and door locks to function in proximity to fob. Will stay in touch.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Reggie and staff were wonderful to deal with. Everyone was just as nice as can be. And the work they performed makes my car look amazing again. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was excellent
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Courteous staff, kept me informed of status, nice touch on vacuuming interior, good job on repair
My Experience - 5.0/5.0 -
Besides the great job on my car; Reggie was so good at explaining the repairs and calling and keeping me posted. So nice…great personality with clients.