Caliber - Cicero

4.8 (706reviews)
97%
6211 Route 31,  Cicero,  NY  13039

In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (706)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates throughout the repair process. The quality of repairs was a standout, with numerous customers noting their vehicles looked brand new upon pickup, often exceeding expectations. Timeliness was another strong point, as many vehicles were completed ahead of schedule, sometimes by nearly a week or more. Staff were widely described as friendly, professional, and courteous. A few customers noted areas for improvement directly in their feedback, including isolated concerns about paint quality, minor unfinished details, and occasional follow-through on specific requests, but these were far outweighed by the volume of positive experiences shared.
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"... Everyone was SO incredibly nice and professional. The work done on my vehicle is beautiful and quite literally perfect. I have nothing but wonderful things to say." Read more
"Fantastic work done promptly by professional and friendly staff. Absolutely an A+ experience!"
"Everything from the communication, quality of work, repair explanation and timeliness of my repair was excellent and stress free!"
"... job and I am completely satisfied with their work. They were very courteous and quick and professional. I would recommend them to friends and family." Read more
"repair was fine. Paint job has massive orange peel on right side. I could have done better with a rattle can."
"Actually, vehicle was completed a few days ahead of promised date, excellent!!!"
"Almost a week early"
"My truck was ready 8 days before the estimated time! I was very happy and pleased"
"... post-repair, everything was great. Such a lovely team, and they even got my car back to me ahead of the estimated date! Many thanks for all your effort." Read more
"I t was ready before and clearly rushed. I would have preferred they had it the entire projected ..." Read more
"The constant communication from Caliber Collision made an unpleasant situation much more bearable. Though it was out of their control, Volkswagen parts ..." Read more
"... and completing the repairs in such a short time. I truly appreciated the level of communication and the respect that all of the customers service agents provided. ..." Read more
"The entire process was very smooth. Plenty of communication and all questions answered satisfactorily."
"... best customer service and experience Ive ever had. Communicated throughout the entire process and finished the repairs sooner than expected!" Read more
"Excellent communications during the entire process of fix my vehicle. Vehicle looked great at pickup."

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Repair Quality

Customer Service

Returned Clean

My Experience

Very friendly and professional staff, great communication, and the vehicle repair looks excellent! Thanks!

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Returned Clean

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as of today, I will advise people to avoid Caliber Collision. Friendly folks and great updating system but the paint job was unacceptable

Repair Quality

repair was fine. Paint job has massive orange peel on right side. I could have done better with a rattle can.

Customer Service

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Great service and professionally completed

Repair Quality

Highly recommended for repair the damage.

Customer Service

Welcoming , respect and understanding.

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My Experience

Excellent communications during the entire process of fix my vehicle. Vehicle looked great at pickup.

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Repair Quality

Communication was excellent and the car looked great after the repair

Customer Service

Excellent communications

Returned Clean

My Experience

Job was well done and I was updated regularly.

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Repair Quality

Customer Service

Gary was reponsive and kept me updated.

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My Experience

Everyone there was beyond helpful! I was notified frequently via text with the progress on my car. I would, without hesitation, recommend them to anyone!

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My Experience

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Returned Clean

My Experience

My Experience

It was a very positive experience. The communication and customer service were outstanding.

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Would definately recommend to family and friends

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Returned Clean

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Repair Quality

Front sensor not working

Customer Service

My Experience

Really from start to finish everything was so well done. Just the right amount of communication kept me informed and the work done is beautiful the staff they were the best part so friendly and accommodating in a situation that could be very new and uncomfortable. Thank you to everybody what a great team

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Repair Quality

Fantastic work. Detailed

Customer Service

Everyone I came in contact with were great

Returned Clean

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Returned Clean

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