Caliber - Cicero
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would never go anywhere else
Repair Quality - 5.0/5.0 -
Extremely helpful and kept me informed
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I still have concerns regarding the notification & customer service side of the business.
Repair Quality - 5.0/5.0 -
the repair work was done well and the car looks great.
Customer Service - 2.0/5.0 -
The customer service with automated texts was great until it wasn't. When I finally reached out to confirm completion of work one business day before the car should have been completed, I was told the repair was delayed. I then received no updates unless I reached out first. I have expressed this dissatisfaction to upper management & finally got movement when I talked to the shop manager.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Unprofessional. It took a month for a simple repair job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The repairs are acceptable. The problem was that it took so long for them to be completed that I received several calls from Enterprise telling me that Progressive's coverage for the rental car had ended. This is despite Ashley assuring me that she was in touch with them throughout the process and that they shouldn't be contacting me. Twice I found out that my car wasn't ready to be picked up because I called you to confirm the time that I should be there.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
quality work and conscientious including updates.
Customer Service - 5.0/5.0 -
Attentive from first contact. Explained all that needed to be done and probable timetable.
My Experience - 5.0/5.0 -
Staff very friendly and professional. Car was done before expected so very pleasantly surprised. Great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very happy with the service and results of the repairs to our vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks for a job well done and thanks for the extra effort.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They always kept in contact about how my car was coming along and anything that was going wrong