Caliber - Cicero

4.8 (720reviews)
97%
6211 Route 31,  Cicero,  NY  13039

In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (720)

Likely to Recommend

Repair Quality

Customer Service

My Experience

They did such an amazing job. They really went above and beyond for me! I was not expecting a fully clean car and I can't thank them enough for how far they went. Huge thank you to the whole team!

Likely to Recommend

Already was telling my family as they were asking when it was going too be done & everything that status all of that already told them i Highly recommend them too then & anybody in general

Repair Quality

They were amazing they took amazing care of my vehicle they fixed it up great! Has my car looking brand new, they went above and beyond for me & I couldn’t be more greatful and thankful for them. Awesome place awesome team they have! & totally overall recommend them!! Awesome and amazing service overall!

Customer Service

100% beyond satisfied

My Experience

My Experience

You all did a good job and I. Satisfied m, I will definitely recommend you all to others.

Likely to Recommend

Repair Quality

Keep up the good work

Customer Service

My Experience

Great customer service!

My Experience

The outside of the truck looks like brand new. Can’t even tell their way any signs of damage. Inside was nicely cleaned and vacuumed. Thanks!

Likely to Recommend

Repair Quality

Looks like new

Customer Service

They kept me informed, did a great job, and went above and beyond

Likely to Recommend

Repair Quality

Customer Service

Everyone was wonderful to work with

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Keeping up the good work! I personally extremely appreciated how well the caliber collision team worked with me and answered any questions I had making themselves more available for my unique situation

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The front desk associate was very friendly and she had everything organized and ready to go. The gentleman that assessed my vehicle with me at drop off as well as when I picked it up was also very friendly and answered any questions I had. I also appreciated the phone call and text check ins.

My Experience

I felt the staff went above and beyond any other company I’ve ever worked with. They gave me daily updates, answered all my questions. My vehicle was returned as promised and very clean. They did an excellent job! I would highly recommend!!

Likely to Recommend

Repair Quality

Customer Service

Excellent, they were very helpful and were delivered the vehicle when promised!

Likely to Recommend

Especially if they have a shop in your area

Repair Quality

The car looked fantastic and with the car being 3 1/2 hours away. They kept us updated on the progress of the car

Customer Service

Kept us informed throughout the whole process

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Really appreciated the updates on the progress of the repair. Listened to customer and provided great follow through. Great timely job!

Likely to Recommend

I would definitely recommend them to anyone who asked for a referral. Hope not to be in that situation again but I know where to go if ever need collision repair. And it’s all guaranteed!!

Repair Quality

Excellent service was delivered. Chris at Caliber inspected the vehicle with me prior to repairs and truly listened to my concerns. I was provided with daily updated as to the progress of the repairs and then upon pick up reviewed with me all the details of all repairs. Very impressed with the total process.

Customer Service

Everyone I spoke with was very pleasant. From day one the knew and remembered your name Great customer service.

Returned Clean

Likely to Recommend

Repair Quality

Have some paint over spray on my black trim of windows and mirror.

Customer Service

Great informative staff

Likely to Recommend

Repair Quality

I was quite pleased with the service at Caliber- they kept me updated on how the repairs were going and my vehicle looks great now! I would highly recommend them!

Customer Service