Caliber - Cicero
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I had an appointment fast than I expected which was very nice. Work was done in exactly one week and it looks great. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very quick service. Car looks great! Very happy with my experience.
Customer Service - 5.0/5.0 -
Very satisfied. Kept me informed every step of the way.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Not really Caliber Collision's fault, but want to let people know not to go with Enterprise Car Rental. The car was arranged through insurance, but Enterprise verified directly that car would be waiting after I left my car at Caliber. It was not there and they did not respond to calls from me or from Caliber for over 45 minutes. After that, they said they could send someone to take me to their place of business to get my car. The whole thing took an 1 1/2 later than scheduled. Also, I ended up getting charged $22 for tolls on the car that were actually less than $1 on the Thruway. No mention of this during rental and apparently could have avoided if I put my own EZ pass transponder in the rental. Caliber should give a heads up to customers about this going forward. They also might want to advise to not use Enterprise.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Read prior comments.
Repair Quality - 4.5/5.0 -
If I ever have any issues again like that unfortunate mishap, you guys are definitely the place I'd bring my car. Matt was EXCEPTIONAL with keeping up with me every step of the way. I couldn't have asked for better service - you guys cleaned the interior?? Above and beyond - can't say enough good things. The ONLY reason I didn't select 10 was that when I got on the highway after picking up my car, the hood was not completely latched. I've had a hood fly up and smash my windshield before, and it is not fun. But I was able to pull over and close it securely. Things do happen, but that could have landed my car right back in the shop - not that I hated the rental, I might buy one now!! :) But that was it - nothing at all bad about the service, my car looks BETTER than it did before the accident, and again, Matt was exceptional. Thank you guys, truly.
Customer Service - 5.0/5.0 -
As stated before, Matt was EXCEPTIONAL. A day before my car was smashed into (sitting parked, off, and locked in a Walmart parking lot just as I was walking away to go inside - nowhere is safe) my father passed away, and the last thing I wanted to deal with is a busted car. But Matt went over the whole thing with me top to bottom, was patient with my idiot questions, and most importantly, kept me apprised constantly, which made things so much easier given how busy and distracted I was. Every step of the way, he called and gave me the updates, and he was almost exact to the day that he estimated I could pick it up. Also - and this may be minor to some, but I think it is EXTREMELY important - the customer service when I called on the phone, as well as when I would come in to the lobby, was also excellent. I get tired of dealing with places where anyone answering the phone or greeting you upon entry make the customer feel like we are interrupting them, grunt the bare minimum then hang up without acknowledging a "thank you" or a goodbye. You guys were the exact opposite - I felt welcome every time I called or came in. Give those front desk workers a raise!! It is like the musical score to a movie - it's vitally important to the whole experience, but when it sucks or is absent, you notice and it takes away from your ultimate satisfaction. You guys have a great soundtrack! :)
My Experience - 5.0/5.0 -
Service Advisor Chris did a great job keeping me informed of my vehicle progress and the work was completed on time and came out great.
My Experience - 5.0/5.0 -
You did a great job. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality repair through and through. They were attentive, communicated with updates, and were kind and patient. Lovely service♥️
Customer Service - 5.0/5.0 -
Wonderful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thorough, welcoming, efficient
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Job well done! I specifically appreciated the updates via text and even the return texts after I had questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Minus the interior door handle not functioning, which is most likely a simple error/easy fix. Everything looks great.
Customer Service - 5.0/5.0 -
Matt has been great! I appreciate the updates via text throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team at caliber collision were awesome! They were extremely knowledgeable and answered all of my questions. They also updated me daily on my car which was great!! 5/5 stars!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was awesome!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The staff was so friendly. I appreciated all the updates during the process while my car was there. I not only received the texts but phone calls as well. Smooth easy process! Thank you!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I would like to pass along that I greatly appreciate the timeline of finishing my vehicles repairs. And that I was surprised by how soon it was ready. Everyone is very professional and easy to work with. I will highly recommend Caliber!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I Already told my friends and family it was perfect
Repair Quality - 5.0/5.0 -
I was completely satisfied by the services I received from caliber collision in Ciscero . They got the job done in two days !!! And did more then expected . I recommend to friends and family as well ! Thanks ALOT MATT AND SHELLY
Customer Service - 5.0/5.0 -
Perfect customer service