Caliber - Cicero

4.8 (717reviews)
97%
6211 Route 31,  Cicero,  NY  13039

In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (717)

My Experience

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Repair Quality

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My Experience

I liked how they always kept me updated on my repairs and the car looks really good, you can not tell it was in an accident

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Returned Clean

My Experience

Caliber went above and beyond their work. They did such excellent work. I will recommend them to everyone i know. Thank you so much for your help and fantastic work 👍 Gary , very satisfied customer 😀

Likely to Recommend

I will tell everyone I know how good caliber is.

Repair Quality

I will recommend Caliber to everyone i know. They are so professional and thorough. I am extremely happy with the work they did on my car. Thank you. Gary

Customer Service

Very nice. Very friendly. Explained everything to me. So friendly. Thank you Gary

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Repair Quality

Customer Service

I was called twice asking me when i was dropping off my car…. When i had dropped it off the day before. That left me very concerned and nobody had an answer for me. When i went to pick up my car, things were taken off my keychain. When i asked where they were, nobody knew. The mechanic then mentioned that he took them off and left it in the passenger seat. Nobody walked me to my car to review the fixes that were done. I found that to be careless and lazy. However i did appreciate the updates via text and those communications. That was great.

Returned Clean

Likely to Recommend

I've already told a few people

Repair Quality

Very great work and if I had any issues they told me to po lease let them know and they will address them ..great people

Customer Service

Very friendly and on top of everything as fast as they can

Returned Clean

Likely to Recommend

Repair Quality

My driver side door looks brand new. I would recommend them to anybody needing work done on their vehicle.

Customer Service

Loved the fact that a woman answered the phone every time I called. They kept us updated every step of the way. Would recommend them to anyone needing work dine on their vehicle.

Returned Clean

My Experience

I am very thankful for the excellent service provided with amazing customer service and communication. Thank you providing outstanding customer service.

Likely to Recommend

Highly recommended!

Repair Quality

Great service and extremely wonderful communication at all times.

Customer Service

Thank you for taking care of my car and completing the repairs in such a short time. I truly appreciated the level of communication and the respect that all of the customers service agents provided. I would highly recommend Caliber Collision to all my friends and family.

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Gary and Jamie are absolutely the best from beginning to end. They took the stress off me and made a bad situation for me as positive as they could.

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Returned Clean

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My Experience

From the evaluation to the delivery of my vehicle post-repair, everything was great. Such a lovely team, and they even got my car back to me ahead of the estimated date! Many thanks for all your effort.

Likely to Recommend

Repair Quality

Excellent all around.

Customer Service

Returned Clean

My Experience

Everyone was fantastic! Great and easy experience!!

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Repair Quality

The whole experience was fantastic, quick and amazing customer service!!!!

Customer Service

Fantastic!!!

Returned Clean

My Experience

Everyone I had communications with at caliber were professional, courteous, and from examining the car after completion did a terrific job . Thank you. I would recommend your shop to anyone that I know.

Likely to Recommend

Repair Quality

I very recently picked up the car and I believe they have done a excellent job and I am completely satisfied with their work. They were very courteous and quick and professional. I would recommend them to friends and family.

Customer Service