Caliber - Cicero
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everyone was fantastic! Great and easy experience!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The whole experience was fantastic, quick and amazing customer service!!!!
Customer Service - 5.0/5.0 -
Fantastic!!!
Returned Clean
My Experience - 5.0/5.0 -
Everyone I had communications with at caliber were professional, courteous, and from examining the car after completion did a terrific job . Thank you. I would recommend your shop to anyone that I know.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I very recently picked up the car and I believe they have done a excellent job and I am completely satisfied with their work. They were very courteous and quick and professional. I would recommend them to friends and family.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Stellar Service, Amazing communication and super timely repair. Couldn’t have asked for a better experience!
My Experience - 5.0/5.0 -
Best collision repair experience since I have owned a car. Gary was great and kept me informed of all developments. Completed before expected too!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great repair and my car was super clean inside
Customer Service - 5.0/5.0 -
Worked with Gary. He was great from start to finish and gave frequent updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job and very fast -thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Job! Efficient and quick.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
The work to the area most affected by the break in is fixed! Thank you. However, for my own peace of mind I requested in writing (on the authorizations forms sent to me for the repairs), and again on the phone a few days later, to have a little bit of gas put in the tank as I was on E, I legit told the woman on the phone I’d pay, she was hesitant and said there was a gas station “near by” but did say they could (they still didn’t). I also asked to have my windshield washer fluid replaced as the break in ripped the lever and when the tow picked up the car it held the washer fluid and wiper blades forced on and it all flooded out. I was hoping at least that would be filled anyways so the shop could check that the sprayer mechanisms were still working and the line didn’t run dry… they didn’t and it was left completely empty. Neither were done for me even though I was told they would. Again, I offered to pay for each. The biggest concern right now. When my car was picked up, the breaks aren’t functioning as they were before the break in. The break pedal needed to be pressed completely to the floor to engage them, a few drives now and it’s gotten a little better. However the other part, whenever the breaks are applied while going over 35/40 MPH the pad vibrates and I can feel the front end of the car wobbling. I’ve already reached out to the insurance company to see what can be done. My car just had a break service performed middle of last summer. In technicality, this location passed. But the customer service side, needs work. I’ve been to the West Genesee st location previously and it was not lack luster like this. The mechanic and service reps went above and beyond for when I was hit by a deer a year and a half ago. I was told by the reception that the mechanic legit vacuumed my car 2 dozen or more times so I wouldn’t have glass in, which was super thoughtful. Yet this one can’t get me a little gas and windshield wiper fluid?? That, again, I offered to pay for.
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0 -
I came back with a new problem electrical problem that was never on my car for the last 3 years.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
My passenger door seal was a little loose but I just fixed it myself other than that the car looked flawless very clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Job well done in a timely matter
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job well done and keeping me up-to-date in a timely matter.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My interior was not properly installed in the rear of the veh. Nothing is flush like it should be and things are not fully clipped in place like it should be. I will contact them on Monday and will update if and how this was resolved.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Gary is the goat!!!