Caliber - Clawson

4.9 (112reviews)
97%
850 N Rochester Rd,  Clawson,  MI  48017

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (112)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent updates via calls and texts on a regular schedule throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new or as if an accident had never occurred. A pleasant and recurring surprise for many customers was receiving their vehicles fully detailed, cleaned inside and out. Repairs were frequently completed ahead of the estimated timeline, which customers greatly appreciated. Staff were widely described as friendly, professional, welcoming, and genuinely caring. A few customers noted areas for improvement directly from their experience: one mentioned a door alignment issue causing interior water leakage, another cited a lengthy repair duration with repeated follow-ups needed, one noted a spare tire left unsecured after repairs, and one reported a wiper fluid pump not working upon vehicle return.
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"... brand new—better than we could have imagined. Their attention to detail and quality of work are outstanding. Highly recommend Caliber Collision to anyone needing ..." Read more
"... exceptional service I received. So far, so good. My vehicle looks like it never was in an accident. Awesome job! I wasn't expecting it to be washed and detailed inside ..." Read more
"Amazing service from start to finish! I really appreciate that your team communicated all ..." Read more
"... pleasant surprise! Thank you for taking care of my car! Great quality work. Attention to detail and great communication throughout the process." Read more
"... in Clawson, when Im in need of repairs. They are very professional, attentive, fast with their work and very reliable." Read more
"Great communication throughout the entire process"
"Best communication I've ever experienced with any professional services."
"I was always receiving text updates"
"Yes, with text messages and an update call MondayWedFri. It was ready early."
"... staff throughout the entire process. Very helpful and excellent communication with all my questions. Highly recommend to all family and friends." Read more

My Experience

In the end, they did a good job with it... But it took a whole month to get the job done and I had to repeatedly remind them of the other thing I needed the to look at and it was very expensive. Everyone was very nice and professional when I spoke to them, but the time it took and the amount of money was not okay.

Likely to Recommend

Only if they're willing to wait the longest possible time. Felt more expensive than it should have been too but I'm not in sync with market value and labor prices.

Repair Quality

Work was good but took a full month to get it done. Staff was very friendly whenever we spoke.

Customer Service

Did a good job communicating initially, but then over a week went by without an update on my car.

Returned Clean

My Experience

The communication was great and the attention to detail was even better. My car looked amazing inside and out.

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Repair Quality

Customer Service

Returned Clean

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Returned Clean

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Repair Quality

All work completed and very good communication.

Customer Service

Returned Clean

My Experience

Very great job

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Repair Quality

Customer Service

Very great job

Returned Clean

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Repair Quality

Customer Service

Customer service is professional and fast.

Returned Clean

My Experience

Elijah 10/10

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Repair Quality

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Returned Clean

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Repair Quality

Pretty satisfied with the repairs. Only complaint is that they had to remove the spare tire in order to repair something and they did not put it back in place and left it to float around the back of my suv.

Customer Service

The individuals that I interacted with were professional and helpful.

My Experience

The vehicle was expertly repaired. Elijah and David kept me abreast of status and even delivered service earlier than promised.

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Returned Clean

My Experience

Car rides so nice and the communication was great during the entire process. They even detailed and cleaned my car!

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Returned Clean

My Experience

Excellent customer service

My Experience

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Returned Clean

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My Experience

The work looks great and they cleaned everything very nice. I would recommend them to anyone in the future.

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Repair Quality

Very satisfied so far

Customer Service

Returned Clean

My Experience

They always do a great job!

Likely to Recommend

Repair Quality

Finished a week earlier than estimated! Great stuff!

Customer Service

Returned Clean