Caliber - Columbia IL
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Awesome service!!! Thank you!
Likely to Recommend - 5.0/5.0 -
Excellent
Repair Quality - 5.0/5.0 -
Excellent!
Customer Service - 5.0/5.0 -
Excellent!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Picking up my car today felt like I was picking up a BRAND NEW vehicle! They were very supportive with me throughout the entire process of having my vehicle, helping me understand the process, and making getting a rental very convenient.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
very happy
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I definitely appreciate the cleaning of the inside and wheels and rims cleaning for the finish!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Enterprise was not notified about the rental car return on Friday when I picked up my car and consequently enterprise has charged my debit card once again on Monday. Why wasn’t my rental closed out when I returned the car???
Returned Clean
My Experience - 5.0/5.0 -
Very good and fast enough to keep the rental down in cost. I’m surprised with how much the vehicle was back to normal with no major signs of issues, great job
My Experience - 0.0/5.0 -
I understand part delays exist and they cannot always be accounted for, however, my insurance, USAA only covered up to 50 days of rental and when this issue was brought up, there wasn’t much recourse for me. I ended up needing the rental for an additional 6 days which is all out of pocket expenses for me, on top of the deductible I still had to pay. It was offered to at least fill my car with gas but when I picked up my vehicle, the tank was less than what was there prior to repairs. Also, when the car was towed back to O’Fallon, I was notified when it left first thing in the morning but never called when it arrived. If I didn’t call to ask if my car was there and ready for pick up, I would have ended up waiting another day and being charged another day for the rental.
My Experience - 5.0/5.0 -
I was involved in a fender bender, I dropped my truck off to caliber collision. They had my trucks inspection done, parts ordered, reassembled in a week in a half.. Job Well Done. I was very happy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The hail damage repair looks good. It was nice of them to clean the inside of my jeep too.
Customer Service - 5.0/5.0 -
The time it took for repairs took longer than expected.
Returned Clean
My Experience - 5.0/5.0 -
Very appreciative of the service towards my Nissan! My rims look very nice and i’ve noticed my other rims are very shiny! thank you so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional and friendly. Great job. I was kept up to date with the progress…and it was completed a week earlier than expected. Thank you , Nate and Joe.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Several imperfections in repainted hood. Attempted to pick vehicle up twice with check engine light coming on two times within a mile of facility.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The process was very simple and easy, the people were friendly and the car looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Personnel were good and Work was very professional. I gave a nine because the air conditioner did not work after the car was returned. But they did not know it because they did not drive it after the work was completed. They did fix the air conditioner to my satisfaction.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber took great care of us with the Durango and will continue to use them moving forward for our business. Thank you!