Caliber - Columbus OH - N Hamilton Rd
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Awful experience. No follow through when promised call backs. Car took 2 months longer than the 1 month estimate. Delay after delay.
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Car took 2 extra months after the 1 month estimate. I was told they ordered the wrong parts and made other mistakes that delayed the work. I was never told that Caliber would pay for a rental after my insurance stopped paying. After my insurance agent told me that Caliber will pay for it, it still took two weeks for them to even set it up properly. I went an entire month without a car. Constantly was told I would get a call back and never did. I would always have to call back on my own, sit on hold, and typically go to voicemail from waiting so long. My car was also hit in their parking lot so when we finally were able to pick it up they had to take it back and fix it. Guess what...they told me a week and it took 2 weeks to fix that damage. Dumpster fire of a shop.
My Experience - 0.0/5.0 -
When I was to pick up my for the second time, the repair was not done completely, and more damage was done to my vehicle. The manager said that they would correct it. However, it’s taking more time than first state.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied
Customer Service - 5.0/5.0 -
Work is clean and good
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0 -
Was fine
Likely to Recommend - 0.5/5.0 -
Once I tell them my experience how could they go there. I have had multiple great experiences with caliber and have referred others but this will ruin that relationship.
Repair Quality - 0.5/5.0 -
After 6 weeks of having my car the repairs were not done well. My new bumper installed by your company was scratched. My brake lights had scratches on both sides that weren’t there before.
Customer Service - 0.5/5.0 -
While the car had been there three weeks your representative CJ told me they put a new rim and got an alignment on my car. Neither were done but I will be reviewing with my insurance to see if there was fraud by your representative.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
My apple car play map is not showing up on my screen since you had the vehicle. It might be something that I did or something you did.
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
Sure the work was done well but the repair time was way too long.
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I’m very happy with the repairs made on my car. It looks brand new! I would highly recommend you to anyone looking to get repairs done on their vehicle,
My Experience - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0 -
Never in 1 million years will ever recommend anyone to use caliber collision especially not the one on N. Hamilton Rd. I’ve had the worst experience in my life working with these people the most unprofessional experience I’ve ever experienced anywhere
Customer Service - 0.5/5.0 -
This has been the worst experience I’ve ever had getting my car repaired anywhere there’s a panel that was not fixed properly on my car is missing a little piece. They’re like we’ll get that fixed for you Miss Harmon. It is not been fixed. My car is now sitting at the dealership with a dead battery and a bad lash that they didn’t repair and we’re now sitting waiting and waiting and waiting for the repair to be done for the insurance company to get the quote from the dealership that now has to go from the dealership to the body shop then to the insurance company, but the body shop is not getting the information to the insurance company and I find out today almost what 23 weeks after the fact that the person who is working on my vehicle is no longer with the body shop. No one tells me this. No one thinks to contact the person that they picked up their vehicle and told it from their home while they were at work to the dealership that their vehicle is sitting at the dealership and there’s nobody at the body shop doing their job to collect the information from the body shop to get it to the insurance company said their vehicle can be repaired and get back to them. I’m sitting here without a vehicle and I need my car back I am angry. I will never do business with caliber again and I will not recommend you to anyone.
Returned Clean
My Experience - 1.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.0/5.0
My Experience - 5.0/5.0 -
Appreciated the weekly updates via text.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Easy to with and provided weekly updates on progress.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
The “time to complete” was extended several times, making the experience less than satisfactory. Although Caliber covered the deductible and extended rental car expense due to the extended time to make the repairs, the unreliable completion time was very annoying time after time.