Caliber - Columbus OH - N Hamilton Rd
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
The lead time was extremely too long, customer service was poor, communication was the worst I’ve ever experienced. Never use again.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Overall, another really good experience. Great communication via text. The date was pushed back a couple of times.
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I will be actively deterring anyone I can from going to the same shop.
Repair Quality - 0.5/5.0 -
The repair was ultimately completed correctly. However, communication was non-existent and there was no transparency. I had to call 4 times in a row to even get someone to answer the phone.
Customer Service - 0.5/5.0 -
I was given no communication or transparency. I have no reason to believe my car was correctly handled.
Returned Clean
Likely to Recommend - 2.0/5.0 -
I had a very good experience with this business earlier this year in Oklahoma City this year. However, my current experience at this location in Columbus has not gone so well.
Repair Quality - 2.5/5.0 -
Need to improve communication to customer
Customer Service - 2.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job..my car looked perfect! Very nice people to work with. The receptionist and the man that did my quote were so friendly and nice!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
It took way too long for the minor damage of my vehicle over a month when I was originally told a week and a half to two weeks.
Likely to Recommend - 0.5/5.0 -
They don't communicate realistic timelines never would use them again
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
The repair seems good but the amount of time it took for the minor damage I had was ridiculous. They quoted me a week and a half to two weeks which I thought was a little too long from the start but I decided to do it despite that. After being delayed multiple times it took over a month to get my car back. For weeks days when I checked the GPS of my car it stayed parked in the same spot I parked it I assume no work being done I could have been able to use my car while they just had my car sitting in their lot doing nothing. I'll never go back there again.
My Experience - 5.0/5.0 -
Really professional customer service and work on my vehicle
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My front bumper was not fixed
Likely to Recommend - 0.5/5.0 -
La compañía es buena pero los trabajadores son pésimos para trabajar
Repair Quality - 0.5/5.0 -
They did a terrible job and didn't respect delivery deadlines.
Customer Service - 0.5/5.0 -
Very poor work and they don't respect the vehicle delivery date.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The repairs were not completed. Was not informed of that until I brought it to Ash attention. The response was it's drivable. It is safe to drive. I had to inquire when we would be able to have a completed repair. I was told not sure, it could take 6 months to receive the parts. We will call you then to have you bring it back in for completion. I felt no empathy or concern about the issue.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
Car repair not completed. Was called to pick up vehicle, with no notification that it still needed to be completed. When i addres the issue, it was said to me it's drivable.
Customer Service - 2.0/5.0 -
Ms. Ash, was not a friendly person. She acted like she didn't want to be there. Showed NO empathy or concern. Patrick was a friendly professional person.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
They better than any other repair shop
Repair Quality - 4.0/5.0 -
Good
Customer Service - 4.0/5.0 -
Good
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
I was very disappointed with the service at caliber collision. From my accident to completion, they had my car for 2 months. The estimated completion changed about 8 different times and they had guaranteed completion 2 weeks before it was done. I’m fine with it getting pushed back but what really upset me was the lack of communication on what was happening with my car. Most of the time I would just receive an email with the completion date getting pushed back but no other up to date info. I would try to call in often and the phone would go to voicemail and sometimes the mailbox was full. They explained they have had some management change around the time my car was received but I still was very frustrated. Once I finally did receive my car there were clear scuffs and scratches and the whole trunk was shifted and uneven. I’m not sure how they felt comfortable giving that back to the customer when it was very obvious. They ended up having to keep it an extra day.
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Forgot to clear all the error codes that went off two days after leaving
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Difficult as shop in Columbus, OH and residence is near Philadelphia, PA.
Repair Quality - 4.5/5.0 -
Body work is great and reprogrammed headlight works as it should.
Customer Service - 4.0/5.0 -
Overall, happy. Complications with headlight caused some delays. Car needed to be sent to dealer to reprogram headlight. Ash and Alan were most helpful.