Caliber - Columbus OH - N Hamilton Rd
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car was repaired and looks crest. Thank you for repairing the car.
My Experience - 5.0/5.0 -
Picked up my car this afternoon and it looks wonderful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Cost was changed from the estimate I originally received from Erie Insurance and the one you provided to Erie Insurance who paid in the end the total cost of more than double their estimate to me as their insured was at fault in the accident. Also the wait time seemed long for the job for minor damage to the door. Because I was not paying for the work I am pleased with it so far. Was clear coat applied as promised? It was originally when bought with the car? Thanks for your quality in the work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The finished repairs look excellent.
Customer Service - 5.0/5.0 -
Very courteous and informed staff.
My Experience - 0.0/5.0 -
They took so long (a month to complete my car. They gave me an estimate of less than $2000 and end up billing the insurance almost 7 K. The passenger foot rail of the car is bended, l told them that l want to take my car to another repair shop because the shop will take care of my bend foot rail without charging me extra, they said l should leave the car with them and they will take care of it. They didn’t and when I asked, they told me that they guy who promised me do not more work there. I even wrote it on the intake paper and they said, they never read the intake paper before working on my car. The guy who checked me out said he will talk to the manager and get back to me today. He didn’t get back to me as promised. They gave me a gift card of $150 to assist with car renter as the car stayed with them for so long. I thank them for that. The insurance cover only part of the car rental fees. They just scammed me.
Likely to Recommend - 5.0/5.0 -
Very prompt
Repair Quality - 5.0/5.0 -
Very professional and prompt
Customer Service - 5.0/5.0 -
Good workmanship. Keit me in the loop throughout the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Was very pleasant to meet & communicate with…. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I took a survey earlier in the wk🙂 10 rating
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Repairs look great, on timeline
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0 -
the car overall looks great, i did notice some dings and scratches on the inside doors, but other than that no problems
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair work was done nicely but the time it took to complete the job took way too long.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My vehicle took 5 weeks to repair a back door panel scratch. I wasn't informed during any of the process had to make other travel arrangements due to the length they had my vehicle. I was told repeatedly it was out at the paint shop or getting ready to go to the paint shop each time I called. When I spoke to the GM guaranteed me when I talked to him last Friday my car would be ready on Monday and due to the fact I wouldn't be in the state and for the inconvenience he would have delivered to my house. By 2 o'clock when the car still hadn't been delivered. I called and I was told again it was going to paint and it would be ready by 2 o'clock the next day, but I would have to come and pick it up. They are aware I'm currently in GA for 3 months. Of course Tuesday came and went and it wasn't ready. Wednesday, I called, they stated it was ready for pick up I paid over the phone and my son ubered to go get my car. When he got there in the battery was dead. They claimed it was because my dashcam had been plugged in. He said the dashcam was on the passenger seat and my dash camera set up, is so that it's always plugged in and only comes on when there's movement. It's been plugged in for the year and half I've had my vehicle. It has never killed the battery. After an hour and 29 mins waiting for it a tech to come look at it. I guess they jumped it and he was finally able to drive it home and send me pictures. All the back panel looks fine with the paint. But there's still tape goo on the windows and it wasn't clean and there was pollen and dirt spots everywhere. So I don't know how it was in the shop yesterday getting detailed being that dirty and still having the remnants of where they taped the windows prior to painting it. I've had another car we took and had a great experience. This was awful I don't think I'll ever take or recommend a car going to caliber collision after this.
My Experience - 5.0/5.0 -
I trust all my repairs with Caliber Collision. The team is courteous, thorough and alerted. Thank you!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff and General Manager were courageous and professional. An area of improvement is to verify the workmanship of the project prior to returning to customer.