Caliber - Columbus OH - N Hamilton Rd
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
There is a slight bubbling of paint on the rear passenger door.
Customer Service - 2.5/5.0 -
The front desk lady, I forget her name, but she was super helpful every time I called and asked for an update on my vehicle. However, CJ, did not keep me in the loop that often which is why I had to call. I only received 2 vehicle updates. Just would have liked more communication on the actual status of the vehicle.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
The repair took much longer than originally indicated. Also, our OSU car magnet is now missing and our license plate holder is broken
My Experience - 5.0/5.0 -
Very Satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They did and cj was so helpful he walked me through the way and gave me a tour of my car at the end
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0 -
The promised repair time was originally 2-weeks. It took 6-weeks before the car was completed. False promises, over commitments, and no follow-up until the last 2-weeks when I complained about the lack of service
Likely to Recommend - 2.0/5.0
Repair Quality - 1.0/5.0 -
The bumper is crooked and the gap is larger on onside than the other
Customer Service - 1.0/5.0 -
My bumper is crooked and still has more of a gap on onside than the other.
My Experience - 5.0/5.0 -
Fixed my truck pretty quickly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great work
Likely to Recommend - 5.0/5.0 -
No other place
Repair Quality - 5.0/5.0 -
My car is like new
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I can’t say enough wonderful things about Caliber. Clearly,a job well done by all !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Aside from the challenges with Caliber being down a couple of adjusters, they still came through and did an excellent job on my car.
Repair Quality - 5.0/5.0 -
I was very impressed with the quality of the repair. The paint job and color-match was excellent.
Customer Service - 4.0/5.0 -
The business lost a couple of claim adjusters, mine being one of them, so it made it a little more difficult.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
Absolute disaster of an experience. I was originally told 4-5 days, turned into 1 week, 2 weeks, finally after almost 3 weeks, I finally got my vehicle back. Every time I called, it was another excuse, "Our painter is out," "paint booth is down," "we are down a tech," blah blah blah. Over promised and under delivered. The truck looks good but it was just a bumper replacement and paint.
Likely to Recommend - 0.5/5.0 -
I fully intend to go on every social media platform and give a terrible review. May call BBB. May picket out front. You are garbage and people should know.
Repair Quality - 0.5/5.0 -
The absolute worst experience i have ever had with any body shop ever. You had me drop the car off before the parts were in, even though it was drivable. You gave me a dozen different completion dates. Despite the fact that you had my car for 2 months, the repair was rushed to meet your "end of month" books. The car was returned to me NOT in pre-loss condition. The hatch light was crooked and not secure. The metal piece on hatch was not secure. And the stripping under the window was dry rotted and cracked. It looked like yall pulled it right out of the dumpster. Then despite the fact that I sent pictures of the poor work, you ordered the wrong part to fix it correctly. The incompetence is astounding. You should be embarrassed.
Customer Service - 0.5/5.0 -
The man who answered the phone was rude to me when I expressed concerns with the quality of work. The adjuster guy, CJ, claimed he didn't receive pics of the crappy work which is why the wrong part was ordered (I sent him a screen shot of our texts to ensure he knew he was in the wrong- not me).
Returned Clean
My Experience - 0.0/5.0 -
It seemed to me that it took too long to get it fixed. However, the man contacting me explained what was being done which made me feel better. Once everything is back on the car I'll be happy. Jim
Likely to Recommend - 3.5/5.0 -
That is based on how long you had my car.
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great experience. CJ was wonderful to work with. Service was timely and excellent. Highly recommended.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Even through unfortunate circumstances and issues out of CJ’s control, he still kept a level head and professionalism. When I picked up my vehicle he took his time explaining details and service performed.