Caliber - Concord

4.9 (3,548reviews)

98%

(925) 825-2444

1260 Diamond Way, Concord, CA 94520

98%

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1260 Diamond Way
Concord, CA 94520

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About Caliber - Concord

See Photos

1260 Diamond Way
Concord, CA 94520

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (3,548)

Sort By:
Newest
Rating

3,015 Customers Rated

5 Stars

72% Complete

(2553)
4 Stars

8.6% Complete

(304)
3 Stars

1.6% Complete

(55)
2 Stars

1.1% Complete

(40)
1 Star

0.4% Complete

(14)
< 1 Star

1.4% Complete

(49)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, clear and proactive communication, and impressive timeliness. Many highlighted how welcoming, friendly, and professional the front desk and repair staff were, making stressful situations feel manageable. Regular text and phone updates throughout the repair process were frequently commended, with customers appreciating being kept fully informed at every stage. Numerous reviews noted vehicles were completed ahead of schedule, often returned cleaner than dropped off. Repair quality received high marks, with customers describing results as looking brand new. A few customers noted minor areas for improvement, including clearer technical explanations of repair work, better coordination around customer availability, and improved office communication regarding estimate changes. Overall, the overwhelming majority of customers expressed strong satisfaction and indicated they would confidently recommend the shop to others.

Select to learn more

Service Quality
Timeliness
Communication

"The customer service was amazing. They explained everything clearly and were consistently updating me along the ..." Read more

"Best service Ive ever had for car work. Made everything easy and stress-free. My car looks beautiful, it was all ..." Read more

"... including the communication with the insurance. They kept me updated on the status of the repairs on my car and even took care of getting the rental car for ..." Read more

"They ladies in the front were so informative helpful and nice. Made me and my girls feel very welcome."

"... was pretty fast. I didn't expect it to be fast. The two girls who work at the front desk are very good and very patient. I was under a lot of stress, and they were quite ..." Read more

"It was ready earlier than expected and they were able to help me by bringing it to my home"

"One week instead of two for the job"

"Got it a day earlier than first quoted. Saved my bacon."

"It was ready earlier than expected!"

"Completed a week early which was great!"

"The follow-up was absolutely unbelievable. I received either a phone call or a text every day, sometimes both. I cannot recall the last time I received this type ..." Read more

"... entire process, via text as well as phone calls. The via text was very helpful given i was working and couldn't answer right away if i received calls." Read more

"Great communication through my preferred method of texting."

"I really appreciate the amazing communication and reliability. Everyone was genuinely friendly, updated me regularly throughout the week, and I ..." Read more

"... were told I was going on vacation for two weeks!!!!. Over communication is as bad as no communication. Especially when you were informed I would be on vacation!" Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"The customer service was amazing. They explained everything clearly and were consistently updating me along the ..." Read more

"Best service Ive ever had for car work. Made everything easy and stress-free. My car looks beautiful, it was all ..." Read more

"... including the communication with the insurance. They kept me updated on the status of the repairs on my car and even took care of getting the rental car for ..." Read more

"They ladies in the front were so informative helpful and nice. Made me and my girls feel very welcome."

"... was pretty fast. I didn't expect it to be fast. The two girls who work at the front desk are very good and very patient. I was under a lot of stress, and they were quite ..." Read more

"It was ready earlier than expected and they were able to help me by bringing it to my home"

"One week instead of two for the job"

"Got it a day earlier than first quoted. Saved my bacon."

"It was ready earlier than expected!"

"Completed a week early which was great!"

"The follow-up was absolutely unbelievable. I received either a phone call or a text every day, sometimes both. I cannot recall the last time I received this type ..." Read more

"... entire process, via text as well as phone calls. The via text was very helpful given i was working and couldn't answer right away if i received calls." Read more

"Great communication through my preferred method of texting."

"I really appreciate the amazing communication and reliability. Everyone was genuinely friendly, updated me regularly throughout the week, and I ..." Read more

"... were told I was going on vacation for two weeks!!!!. Over communication is as bad as no communication. Especially when you were informed I would be on vacation!" Read more

Kim (Acura owner) reviewed 8/3/26

Great service and great communication with the customer. The repairs were great too

Catherine (Toyota owner) reviewed 8/3/26

Jessica was beyond helpful! Everything about the experience was so smooth and easy. I look forward to using your services again in the future, knowing that I will be taken care of. Again, I can't give enough praises to Jessica. She made me feel so comfortable and at ease. She's very knowledgeable and I can't thank her enough for her communication during this process.

Lina (Hyundai owner) reviewed 8/3/26

Jessica is a great communicator!

Zbigniew (Mercedes-Benz owner) reviewed 8/3/26

Mikhail (Mazda owner) reviewed 8/3/26

great quality

Michael (Chevrolet owner) reviewed 8/3/26

Paul (Toyota owner) reviewed 7/31/26

I appreciate the team getting the work done quickly and making sure it was done well. Alexa did a good job keeping me informed and making the pick up simple and convenient.

Abbie (Hyundai owner) reviewed 7/31/26

Kathryn (Mini owner) reviewed 7/30/26

Great communication in repairs and care of my car

Diana (Toyota owner) reviewed 7/30/26

Great service! They went above and beyond by personally transporting me to the rental company and got the work done earlier than estimated. Super easy process and kept me updated the entire time. Car looks like new!

Kathleen (Toyota owner) reviewed 7/30/26

Charles (Dodge owner) reviewed 7/29/26

I'm impressed. You even washed my car

Charles (Toyota owner) reviewed 7/27/26

Great service.

Luis (Toyota owner) reviewed 7/27/26

Michelle (Ford owner) reviewed 7/27/26

Caliber communicated with me consistently every step of the way. Everyone is super helpful, friendly, and very professional. I am so pleased with the beautiful work on my car and erasing the memory of the accident by bringing my car back to how it was before. Thank you!

Jamie (Mazda owner) reviewed 7/27/26

Quality of repair beautifully done

Great customer service

Patricia (Hyundai owner) reviewed 7/27/26

Excellent service and staff. Very friendly and kept me informed all the way to pickup. 10 stars. Highly recommend. My car when done was way more beautiful then when last saw it. Lol

Highly recommend. Excellent service and repairs outstanding job.

Excellent

Stacey (Subaru owner) reviewed 7/23/26

Suchitra (Toyota owner) reviewed 7/23/26

The car looks good as new!

Very easy to communicate with. Easy to schedule and was kept informed every step of the way. Even offered and delivered the car to my house once repairs were completed.

Windy (Honda owner) reviewed 7/21/26

Jessica was very helpful and knowledgeable and made this experience easy for the customer.

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Insurance deductibles are typically paid when picking up your vehicle. Check with your auto body repair shop before arriving to understand what payment types they accept.

Caliber - Concord

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Concord

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,548)

3,015 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0