Caliber - Concord
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The staff was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
The work came out great.
Customer Service - 0.5/5.0 -
The work on my car came out beautiful, but the customer service was less than good. I originally spoke to Amanda to make an appointment and that went fine. She couldn't find my estimate because I was Geico so she asked me to email it to her. I did and I didn't get a confirmation that she received it, which would have been nice since it contains sensitive information. So I show up the day of my appointment and they had no idea I was coming and couldn't find my appointment, so I had to sit for 25 minutes while they put all of my paperwork together. No estimated time was given for when the work would be finished. The girl at the front desk told me Amanda would be my service representative. I dropped my car off on a Monday, I called on Tuesday to get an estimated day of completion, Amanda told me the following Wednesday. I informed her I would be out of town at the time and would be picking it up on Monday. She said that she was still going to contact me when the car was completed.That day came and I did not hear anything from anyone. I was not in town at the time, so there was no rush, but some communication would have been nice. I was able to pick up my car the following Monday and I never heard from anyone about my car that entire time. When I arrived to pick it up the process went okay. I paid and she handed me the key. My car was very dusty on the outside and there was paperwork sitting on the passenger side seat. Overall, my car looked nice where they fixed it, but the customer service was just okay. I would not recommend someone come here after the customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
First rate service. Excellent customer communication, beautiful repair job. I will recommend Caliber to anyone in need of auto repair.
Likely to Recommend - 5.0/5.0 -
I would highly recomend
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Very professional, courteous, competent and nice.
Returned Clean
Likely to Recommend - 5.0/5.0 -
This is my second experience with Caliber and I will recommend them highly to friends and family.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
brought my other car for a small repair.
Repair Quality - 5.0/5.0 -
great service, customer friendly.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with my repair
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great servic!