Caliber - Concord Nc
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was polite, knowledgeable and efficient. Would recommend Caliber to everyone. Loved getting a clean car back and Alston repaired my car perfectly. Very friendly atmosphere.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber collision fixed my jeep and made it brand new like they said they would. They were courteous and kept me informed of progress. They delivered a new and improved vehicle. I recommend to anyone caliber collision in Concord on Concord Parkway.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for the excellent work!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Took longer than expected so had to pay for the rental car four extra days.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I'm a very happy customer; words cannot begin to describe how pleased I am with the service I received. Steve was amazing; he updated me on what was being done on my car. I highly recommend Caliber Collision.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They were attentive to my car, and the staff was friendly. I am satisfied with the service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They do a good job; they were very attentive to my car and kept me informed as well.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
David was very helpful, upfront and honest. I really enjoyed dealing with him.
My Experience - 5.0/5.0 -
The folks at Caliber made the process easy and kept me in the loop through the whole process
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would absolutely recommend Austin, Steven, and David to anyone in need of vehicle repairs or collision service. They were professional, helpful, and made the entire process smooth from start to finish. Their communication, quality of work, and attention to detail exceeded my expectations. It’s clear they take pride in providing excellent customer service, and I would confidently send others their way.
Repair Quality - 5.0/5.0 -
Austin, Steven, and David were absolutely outstanding throughout the entire repair process. From start to finish, they were professional, helpful, and made a stressful situation much easier to deal with. They showed a lot of patience with me, addressed even my minor requests with care, and kept me informed every step of the way. Their customer service and attention to detail truly stood out, and the work they did on my car was excellent. I genuinely appreciate everything they did and would highly recommend them to anyone needing repairs or dealing with a similar situation.
Customer Service - 5.0/5.0 -
I would rate my customer satisfaction a 10 out of 10. Austin, Steven, and David went above and beyond to make sure I was taken care of throughout the entire process. They were professional, attentive, patient, and made sure all of my concerns were addressed. Their communication, quality of work, and overall customer service exceeded my expectations. I truly left satisfied and would confidently recommend them to anyone needing service.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
My experience with Caliber Collision was exceptional!! From the moment I walked in the door for service until I picked my vehicle back up, the process was seamless. The front desk staff was welcoming and efficient, having my rental on the way to me within minutes of signing my paperwork. Jessica was handling my case, kept me informed every step of the repair process and was always ready to answer any questions I had. My repair looks wonderful and I am very pleased with my experience overall. If I need work done in the future, Caliber will be first on my list! Thank you all so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was updated all along the way so that I knew where we were in the process. When I got my car back today, it looked like it did when it rolled out of the showroom at the dealership. Kudos to Dave and his team.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job and very fast with the repairs, thank you so much
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team did great! It was my first time dealing with any kind of car repairs through caliber collision and they guided me through the whole process and answered all my questions. I would definitely come back here in case i ever needed help!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent customer service. Excellent work on my Kia. WELL DONE CALIBER.