Caliber - Concord Nc - Raiford Dr
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
They were extremely unprofessional. The woman standing beside the front desk representative was money-minded and unprofessional. She told me that the bracket they asked me to buy from Toyota was cheaper, but their mechanic was “very expensive,” and she refused to let me speak with the mechanic who worked on my car last Tuesday. I paid more than $2,000 for that repair, and the mechanic had offered—in front of his supervisor—to install the bracket if I purchased it. We had already agreed on a time for me to return for the fix. However, that woman immediately dismissed me without valuing my time. I insisted on speaking with the mechanic, but she refused. After several requests, she finally brought the mechanic out, but she had already told him to refuse the installation. As a result, he refused to install the part. They wasted my money on the bracket, my time visiting the Toyota parts store, and my time going to their shop during business hours—hours for which I had to request an unpaid absence from work. I even lost an hour of wages because of this. I strongly request that top-level management take appropriate action regarding her behavior, as this type of conduct will cause customers to leave and ultimately harm the business. I would never recommend Caliber Collision at 65 Raiford Drive due to their unprofessional and disrespectful service.
Repair Quality - 0.5/5.0 -
They were extremely unprofessional. The woman standing beside the front desk representative was money-minded and unprofessional. She told me that the bracket they asked me to buy from Toyota was cheaper, but their mechanic was “very expensive,” and she refused to let me speak with the mechanic who worked on my car last Tuesday. I paid more than $2,000 for that repair, and the mechanic had offered—in front of his supervisor—to install the bracket if I purchased it. We had already agreed on a time for me to return for the fix. However, that woman immediately dismissed me without valuing my time. I insisted on speaking with the mechanic, but she refused. After several requests, she finally brought the mechanic out, but she had already told him to refuse the installation. As a result, he refused to install the part. They wasted my money on the bracket, my time visiting the Toyota parts store, and my time going to their shop during business hours—hours for which I had to request an unpaid absence from work. I even lost an hour of wages because of this. I strongly request that top-level management take appropriate action regarding her behavior, as this type of conduct will cause customers to leave and ultimately harm the business. I would never recommend Caliber Collision at 65 Raiford Drive due to their unprofessional and disrespectful service.
Customer Service - 0.5/5.0 -
They were extremely unprofessional. The woman standing beside the front desk representative was money-minded and unprofessional. She told me that the bracket they asked me to buy from Toyota was cheaper, but their mechanic was “very expensive,” and she refused to let me speak with the mechanic who worked on my car last Tuesday. I paid more than $2,000 for that repair, and the mechanic had offered—in front of his supervisor—to install the bracket if I purchased it. We had already agreed on a time for me to return for the fix. However, that woman immediately dismissed me without valuing my time. I insisted on speaking with the mechanic, but she refused. After several requests, she finally brought the mechanic out, but she had already told him to refuse the installation. As a result, he refused to install the part. They wasted my money on the bracket, my time visiting the Toyota parts store, and my time going to their shop during business hours—hours for which I had to request an unpaid absence from work. I even lost an hour of wages because of this. I strongly request that top-level management take appropriate action regarding her behavior, as this type of conduct will cause customers to leave and ultimately harm the business. I would never recommend Caliber Collision at 65 Raiford Drive due to their unprofessional and disrespectful service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service. Vehicle looks like new. Great job keeping me updated. The only thing I would say is that it took a while (over 2 weeks) to complete repair. Thank you!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
my experience was good , very great service Gracie was super sweet and answered any questions I had !
My Experience - 5.0/5.0 -
Your team has the best customer service and love the turn around getting my car back. My car looks amazing. I even had a neighbor ask if "your team offer just paint jobs ." In addition, your communication to the customer throughout the process above expectations!! Excellence is what customers can expect from your team !!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Service was done professionally and the communication and customer service was spot on. Too easy which is what is needed when someone is already stressed about needing a repair. Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car rides better everything looks good!! Staff was easy to talk to and made sure that the things l asked them to check on was done!! They kept me informed on the progress and was done ahead of schedule. I would definitely recommend their repair service to my friends and family! Thank You for great customer service and for repairing my car!!
Likely to Recommend - 5.0/5.0 -
Yes I was pleased with their service, the body work looked great!!
Repair Quality - 4.5/5.0 -
I still have a sensor light on in my car that wasn’t on, with this time change l get nervous driving in the dark cause it’s makes me think l am getting a flat tire!!
Customer Service - 5.0/5.0 -
Everyone was very nice and easy to talk to.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job painting my car
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kept me well informed. Very good customer service