Caliber - Crystal City
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team at Caliber (Henry and Selena) did a great job on my repair. They handled everything with USAA and The rental car company, the repair was done quickly and everything looks brand new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I want to give a shoutout to Selena and Henry for making my repair experience so smooth and hassle-free! From transitioning my initial online quote into an accurate in-person estimate for my passenger-side mirror and door repair, to getting parts ordered ahead of time their customer service was great. I dropped my car off Monday afternoon, picked it up Friday as promised, and the final bill matched the estimate. Thank you to the entire team!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Selena and Henry were wonderful with answering all of my questions upfront. They worked with me to get the part ordered ahead of time so I only needed to leave my car for the least amount of time. They answered all of the many (many!) questions I had and were always friendly.
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would never recommend Caliber Collision to anyone
Repair Quality - 0.5/5.0 -
As requested, I brought my car to Caliber Collision with a full tank of gas. However, when I picked it up, the tank was only about half full. The mileage had also increased, although not by much. I also found shoe prints on the backrest of the passenger seat, which makes me believe that someone had been getting into my car and lying down inside it. Is this why it took so long to complete the repairs and return my car to me? I am extremely upset and disappointed with the service I received. This was completely unacceptable, and I would never recommend Caliber Collision to anyone.
Customer Service - 0.5/5.0 -
As requested, I brought my car to Caliber Collision with a full tank of gas. However, when I picked it up, the tank was only about half full. The mileage had also increased, although not by much. I also found shoe prints on the backrest of the passenger seat, which makes me believe that someone had been getting into my car and lying down inside it. Is this why it took so long to complete the repairs and return my car to me? I am extremely upset and disappointed with the service I received. This was completely unacceptable, and I would never recommend Caliber Collision to anyone.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
Fast and prompt service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
My car looks brand new! Thank you for the professional and thorough service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Took nearly 2 months and I was provided false completion dates multiple Times and had to rearrange my plans and schedule many times. I was not provided proactive updates. No sense of urgency or timeliness. I had to call to inquire 90 percent of the time. My car was returned dirty. They forgot to replace my license plate bracket and I have to take more time out to go back and have that placed on. They offered to just “drill it on” taking short cuts instead of proactively ordering the correct proper car part. Makes me concerned with what other short cuts were taken with my vehicle n
Customer Service - 1.5/5.0 -
See earlier message.