Caliber - Crystal City

My Experience - 5.0/5.0 -

It took a little longer than expected but otherwise it looks great. Thanks for keeping me informed, nice touch. Exceptional customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Staff and team were friendly, courteous, professional. Appreciated the text updates on progress. It took longer than I thought but understood when it was explained that getting arts was the root cause. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was pleased with all aspects of Caliber Collisionservice.

Customer Service - 5.0/5.0 -

I wast very please with the quality of servic at Caliber Collision.

Returned Clean

My Experience - 5.0/5.0 -

So far so good. I picked my car up and with the complimentary wash job, my Murano looks brand new. Thanks to the staff, Alicia, Ms. Donna, Tom and the entire staff who worked on my "baby" and gave it back to me within the week. I really appreciate you guys. Good job!

My Experience - 5.0/5.0 -

I was kept informed on the progress every step of the way and my vehicle was done the day they promised. I was very satisfied.

My Experience - 5.0/5.0 -

Thanks for an expert job

Likely to Recommend - 5.0/5.0 -

Will use if ever needed again

Repair Quality - 5.0/5.0 -

... above and beyond ...

Customer Service - 5.0/5.0 -

Exhibited great patience

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Good work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

We think that Caliber Collision did a wonderful repair job on our Honda Accord. As a matter of fact, we took it on a long ride to Skyline Drive the following week, and the performance quality was excellent!

Customer Service - 5.0/5.0 -

The customer service was excellent. Not only did Chris and Tommy provide friendly service, but they kept us well informed on our car's status. In addition, we left some of our belongings in the rental car, and Caliber Collision retrieved them for us -- service above and beyond what is to be expected.

Returned Clean

My Experience - 5.0/5.0 -

The work was outstanding as was the staff who assisted us.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

More proactive communication about status would have helped me plan better. I felt I had to call to ask for information. Thanks.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

My first complaint is with the overall confusion about where and when my appointment was. I drove to three different locations before finally figuring out that I was "late" for an appointment that I didn't even know I had. Then I received an e-mail on a Friday at 6pm indicating I'd get a call soon to schedule a pick-up that never came. When I called to schedule my pick up and arrived that same Monday, I found first that my car was parked across the street in a strip mall parking lot and when it did finally get brought over, the bumper was a completely different shade of orange from the rest of my car. Apologies were made and I got back in my rental car and went on my way. Two or three days later I received a call telling me my car was ready for pick up, and I was asked to arrive by 5 (which is a bit of a challenge since I work in Reston). When I arrived at 5, I was told there'd be a 30-40 minute wait before my car was ready, so I waited. When my car arrived the bumper matched, but as I walked around the car, I noticed 4 new door dings. There was one that I had gotten when my car was repaired by Caliber in February that I never bothered to go back for because the constant e-mailing, calling, and text messaging was too much to bear for a door ding, but FOUR dings and scratches was absurd. I brought it to the attention of the woman who handled my paperwork and she told me she'd get the manager. Rather than come out and speak to me, himself he sent the painter with a cup of touch up to slap some paint on my car, and then wouldn't even respond to me when I asked him what happened. I was not impressed, and to say the least I am not pleased. The paint slapped on does nothing to cover the scratches/dents in the door and really feels like a bit of an insult. I want it fixed, and I will absolutely be letting USAA know about my disappointment.

Likely to Recommend - 0.5/5.0 -

Absolutely appalled at the service, the additional damage, and the quality of the "detail" my car was given once the repair work was done.

Repair Quality - 1.5/5.0 -

At first glance, the Caliber Rep suggested there was little damage to the car or the muffler, but given the fact that the replaced bumper would need to be painted suggested that the whole body would need to be painted. As it turned out, more parts than expected (including a whole new exhaust/muffler) needed to be ordered, and my car repair took slightly longer than anticipated. When I arrived to pick up my car, I first noticed that it was parked in a strip mall across the street. When it was brought over 20 minutes later, the next thing I noticed was that the bumper was a completely different color than the rest of my car. At first the shop manager was reluctant to take it back, but then agreed. I wasn't given an estimate on when it would be completed, but was told it would probably have to have the whole body painted and they'd get back to me. 3 days later I was asked to come pick up my car by 530. When I arrived at 5:15, I was told I'd have to wait another 45 minutes, and my car was no where in sight. When my car was finally brought around this time, the bumper matched my car, but on closer inspection, I noticed 4-6 new scratches on both rear passenger doors that were not there when I dropped it off. When I brought this to the attention of the woman working the desk, she said the manager would come out and look. Before he even came out, "the painter" came out and slapped a little touch-up paint on the scratches. When the manager finally did come out, he neither spoke to me nor responded to me when I addressed him about the scratches. Adding insult to injury, the inside of my car was absolutely filthy with dust everywhere, and my tow hook that was on the front of my car had been removed, and I still cannot find it. The only reason I'm giving a 3 instead of a 1, is because the bumper was replaced.

Customer Service - 1.0/5.0 -

Initially, I was quite happy with the service I received. Chris was helpful and made jokes, and promised to take care of my car. After my initial meeting with Chris, I never saw him again. My next encounter with Pohanka was an e-mail sent on the Friday after I dropped off my car at about 6pm, telling me that someone would be calling me to coordinate a time to pick up my car. By noon Monday I had not heard from anyone, so I called to check the status of my car and was told someone did talk to me and coordinated with me to pick up the car, which since I never received a car was a bit absurd. I already mentioned the mis-matched paint job, which was addressed, though the shop manager at first tried to indicate it was as good as it would get.... But the follow-up to the scratches added to my car while in the hands of the shop has been deplorable. Not to mention the filth inside my car!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

love the texts!