Caliber - Cudahy

4.8 (1,247reviews)
96%
5975 S. Packard Ave.,  Cudahy,  WI  53110
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,247)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting repairs were completed to a high standard, often describing their vehicles as looking brand new. The interior and exterior cleaning of vehicles was a frequent highlight, with numerous customers expressing pleasant surprise at this added touch. Communication was widely celebrated, particularly the proactive text message updates that kept customers informed throughout the repair process. Many customers noted their vehicles were completed ahead of schedule, reflecting strong timeliness. A small number of customers raised concerns, including incomplete repairs, missing parts, and vehicle issues upon return, as noted directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... some kind of idiot even though I was younger then. Really have no complaints about how I was treated, and would recommend their shop to others." Read more
"Excellent work, fair prices, and great customer service. Best car repair shop around!"
"Employees dont seem to care about concerns and dont follow through"
"The bumper is already coming off and there is a lot of grinding noise coming from the front of the car."
"It was finished 2 days prior to the given date."
"I was amazed how quickly they did the repair-24 hours! They also cleaned the car mats and put nice tire ..." Read more
"... message and was also surprised that the project was completed much faster than the original estimate. The results of the work look great as well." Read more
"... outside of my car. It was done in an efficient manner. I got my car back faster than I expected. Thank you." Read more
"Took longer than I thought but done right"
"Liked that Caliber sent frequent almost daily texts about how repairs were progressing. They gave clear explanations of work, and costs ..." Read more
"You guys went above and beyond with communication during my repairs. I was also so happy with how well you cleaned the ..." Read more
"... excellent and professional. There did seem to be some communication issues between the corporate side and local side as I did get some conflicting info, but nothing ..." Read more
"Amazing service. Love the proactive updates. Always available anytime I called."
"Excellent communication and the repair looks great! You guys do an awesome job!"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service

Likely to Recommend

Repair Quality

Excellent service .

Customer Service

Wonderful service.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ryan and his Cudahy crew came through again!!! From the greeting at the drop off and inspection, ( always makes you feel comfortable and at ease) to the keeping me posted on progress, to the pickup and explanation of of the repair, and of course they cleaned it and make it look way better than when you dropped it off!!! They are spectacular and they deserve all the praise I can give!! Above and beyond what most places ever offer!! If I could give more than five stars I would!!! I recommend them to everyone I know and I thank them for their service!!! God bless them and their business and I will be a customer for life!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car repair was not finished.

Customer Service

the representative that showed me the car argued with me when i said the repair was not complete.

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

I will definitely recommend Caliber to anybody that I know

Repair Quality

I appreciate that Caliber took great care in repairing my car.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Overall I am very satisfied with the service and repair. However, upon closer inspection of the repair, the paint job around the edges doesn’t seem as smooth as it maybe would be from the factory (maybe this is normal), there was also a small, white paint smudge on my black bumper. And in certain lighting, the tone of the white paint used for the repair doesn’t match perfectly, again, maybe that’s somewhat normal, but regardless, the paint is not a perfect match as I anticipated.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Finished before estimated completion

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Nika, Matt and Ryan were very thorough and helpful in explaining the repair process. I appreciated the ongoing updates on repair status. My Subaru was repaired sooner than anticipated and looks like new. I highly recommend Caliber Collision in Cudahy!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Honest, fast, and the work looks great. Also, it was a pleasure to work with Ryan.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Customer service 100% Employees attitude and willingness to take time and explain 100% Quality of the work 100% Thank you for your patience. We are very happy with your work.

Likely to Recommend

Yes I would recommend

Repair Quality

All good. At final review hood prop rod was damaged. They checked with the insurance and it was installed the following day.

Customer Service

Had excellent communication with timely texts an updates.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Got done quick and looks good car was clean when got it back looked good

My Experience

No issues/concerns

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very prompt always kept me in the loop and up to date with the repairs they were fast and did a good turn around time with the car

My Experience

Everyone was very friendly, knowledgeable and work was completed far ahead of schedule

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