Caliber - Des Moines - Southwest
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The vehicle delivery was an added bonus. The vehicle was really clean as well.
My Experience - 5.0/5.0 -
I was so impressed with my customer experience at Caliber! My rental car was waiting for me when I got there. I received text messages throughout the process that alerted me as to the status of my repair. Jim was so nice to personally call me when they found additional damage. My repairs were completed ahead of schedule. When I arrived, Jim personally showed me the repaired, told me what they fixed. They noticed that the vehicle was low on antifreeze and did a courtesy pressure test to confirm no leaks. They added fluid at no extra charge and even washed and vacuumed the vehicle. It was way cleaner than when I dropped it off! I cannot tell you how much I appreciated your customer service! I hope I don’t have to come back but I will definitely recommend Caliber to anyone in need of a collision repair.
My Experience - 5.0/5.0 -
The car looks new where the repairs were done and they went the extra mile and drove it back to my home.
My Experience - 5.0/5.0 -
Profesional, friendly & quick. Made everything super easy
My Experience - 5.0/5.0 -
Easy process, good communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Our insurance company was planning on paying us prior to the repair so the gal who did the estimate said she would estimate higher so it would for sure cover it. When we go there to pay today, it was $70 more than the “higher” estimate. They said they would call us on Monday to see what could be done. Hopefully they can make it right so we aren’t out the $70.
My Experience - 5.0/5.0 -
True professionals at this location.They kept me informed on what they was doing .The timeliness they informed me about was right on.
Likely to Recommend - 5.0/5.0 -
Only place to go.
Repair Quality - 5.0/5.0 -
Great Staff very professional
Customer Service - 5.0/5.0 -
Great staff
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Only complaint is I didn’t get a call saying my car was ready till 2pm. If I was unable to pick up my car that day I would of been charged for the rental out of pocket.
Customer Service - 5.0/5.0 -
Only complaint is I didn’t get a call saying my car was ready till 2pm. If I was unable to pick up my car that day I would of been charged for the rental out of pocket.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am still waiting for a non essential part to arrive…
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good work done with pride and it shows
Likely to Recommend - 5.0/5.0 -
Does good work
Repair Quality - 4.5/5.0 -
Very, staff was great
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was great, super nice, and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Finish work in a timely manner also kept me updated on everything that needed to be done
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jim & front staff was a real pleasure to work with. I I , really appreciated Jim’s expertise. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jim and the front desk staff were very courteous and professional in helping to explain the procedures from renting a car to picking up my car when done. The repair looks amazing and I appreciated that they communicated about the timeline in which it would be done. Cynthia Bachman- not Gary Hull!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was polite, kept me updated and did a good job with the repairs.
My Experience - 5.0/5.0 -
Car looked clean and repairs looked better than expectef