Caliber - Dover - Southeast
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Megan was awesome to work with. She kept me up to date on parts and repair status. She coordinated with my insurance company ensuring a smooth process from beginning to end great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good communication.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Appreciate the updates regarding how things were coming along. Car is like new again. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Smooth experience. Rep kept us informed throughout the process. Thank you.
Customer Service - 5.0/5.0 -
Rep kept us informed throughout the process. Very polite and helpful.
Returned Clean
My Experience - 5.0/5.0 -
Caliber Collision fixed my car after getting rear ended. Everything was replaced and painted and it's back to looking new. Also kept the rear window with my stickers The inside was also clean almost like being detailed. Five ⭐⭐⭐⭐⭐ Totally satisfied 💖
Likely to Recommend - 5.0/5.0 -
They even transferred my hatch glass with my decals to the new one.
Repair Quality - 5.0/5.0 -
My car was repaired like new, and cleaned inside and out like almost detailed.
Customer Service - 5.0/5.0 -
I was updated frequently and professionally.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for repairing car in my time of need
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The communication was unmatched. I was kept in the loop through the whole process. Kudos to Megan and also the woman at the front desk (I believe her name was Dawn). They both were the best customer service I have had in awhile. I would recommend over and over.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Megan has been great. She has let me know at least once twice a week where we’re at with my car when the parts are coming in what’s going on? I really appreciated it.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I took my truck to Caliber after a deer committed suicide. Megan and I had a conversation about OEM parts. She advised the ins company (state farm) would not cover those parts. After a few days she called and reported the after- market headlight assembly did not fit properly. She said that Caliber would order OEM and would ‘eat’ the cost. Upon completion, I went to pick it up. Megan advised they were not happy with the fitment of the after-market parts. She said that Caliber would send in a new estimate to State Farm, but did say they were going ahead and order the OEM parts and deal with the ins co. later. I received a phone call from the district manager and advised that they were going to put me in a rental until the truck was complete. Megan went above and beyond to make me happy. She wanted to make it right. When I picked it up, she went over the entire rebuild with me. When I got home, I noticed that they didn't wash the vehicle when they say they did. Not a big deal at all. Headlights still need to be adjusted, not a big deal either. Overall, Caliber went above and beyond and I am happy with the fitment.
My Experience - 5.0/5.0 -
Thank you so much that our car was re day for pick up today and it was really on time. We thank you so much for your job well done and timely.
Likely to Recommend - 4.5/5.0 -
All are friendly
Repair Quality - 4.5/5.0 -
Absolutely we are happy of your work done!! We would definitely recommend your company to all our friends, everyone are so nice & friendly 🙏👍
Customer Service - 4.5/5.0 -
Everyone are so nice
Returned Clean
Likely to Recommend - 4.0/5.0 -
The price quoted for what the insurance was going to be charged was considerably lower, more than 25% lower, than what I would have had to pay out of my own pocket. So, with the insurance paying for the repair, I would definitely recommend. But if someone has to pay themselves, I would recommend that they get several estimates. Auto body repair is costly!
Repair Quality - 5.0/5.0 -
Can’t tell where there was damage.
Customer Service - 5.0/5.0 -
Excellent repair and quick turnaround. Debera was very friendly at all times. Megan was extremely helpful dealing with the insurance company.
My Experience - 5.0/5.0 -
Everyone I met was very nice and professional!! Megan and Deborah wer very easy to communicate with and the updates were timely. An all around refreshing experience!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Even though it’s a large shop chain, they did good work up to insurance specifications.
Repair Quality - 5.0/5.0 -
Everything looks professional
Customer Service - 5.0/5.0 -
Megan was great. She opened the office on a Saturday to pick up my truck.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The shop fixed everything properly and did a very good job.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They kept me informed all along the way.