Caliber - Dover - Southeast

4.8 (275reviews)
96%
1258 S. Bay Rd,  Dover,  DE  19901

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (275)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Extremely satisfied

Repair Quality

Megan and the staff were amazing throughout the process. Megan stayed on top of every detail and completely kept me informed from day one till pick up. Thank you Megan and the Caliber team. Very Sincerely, Gus Gerontakos

Customer Service

Megan was the best and deserves a 10+ for her professionalism and hospitality.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

My truck looks like it came off the showroom floor. The receptionist and staff are exceptional. The repair looks great, I am very pleased.

Likely to Recommend

My friends would not be disappointed in the workmanship.

Repair Quality

Repairs to my truck were done in a timely fashion. My truck looks fabulous. The personnel at Caliber are knowledgeable, kind and friendly. The skills by the body repair technicians are very talented . If I need work done in the future caliber will be my preferred body shop.

Customer Service

Customer Service is great. They kept me informed about my vehicle and the progress every few days.

Returned Clean

My Experience

From start to finish, their professionalism was outstanding. I was updated throughout the entire process of my car being repaired. If I had a question it was answered immediately. I highly recommend caliber collision. Many people comment about customer service that no longer exist and with this experience, simply tells us that it truly does. Thank you.

Likely to Recommend

Repair Quality

From the beginning to the end of my experience, I have never been more happy with a business and their customer service. They kept me informed the entire time. I would definitely highly recommend caliber collision to anyone. Thank you for getting me back in my wheels in perfect condition.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Megan was amazing and communicative

My Experience

Everyone is professional. Was always kept up to date as to status of repair. Repair was done as promised. Would recommend Caliper Collision

Likely to Recommend

Repair Quality

Perfect all around. Jennifer was a delight to work with. There was a slight delay in completion BUT Jennifer kept me well updated. Vehicle was completed as promised JOB WELL DONE!

Customer Service

Returned Clean

My Experience

I want to recognize Megan as well as the technicians for going above and beyond during my vehicle repair. From the very beginning, she was professional, explained everything clearly, and kept me informed every step of the way. I never had to wonder what was going on—she was proactive, responsive, and made a stressful situation much easier. Dealing with car repairs can be overwhelming, ( especially due to the issues from previous Caliber ) but Megan made the entire process smooth and easy, she answered all my questions, provided timely updates, and made sure I felt confident in the work being done. Her communication and attention to detail really stood out. The repair was completed efficiently, and the quality of the work exceeded my expectations. My vehicle looks amazing, and it’s clear they take pride in what they do. I truly appreciate the care and effort they put into making sure everything was done right. I’m very grateful for the exceptional service and would absolutely recommend this shop because of my experience with Megan.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Megan was super helpful throughout the whole process.

Returned Clean

My Experience

Fast service, truck looks amazing, great team of people that I dealt with…. Highly recommend them

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Jenn and the whole team did a fantastic job communicating regularly and specifically about where the work stood, which is greatly appreciated!

Likely to Recommend

Repair Quality

great work, complete job

Customer Service

Jen is... dreamy

Returned Clean

My Experience

Done a good job. Meagan was great.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Your quality and quality control are terrible. How could you release a vehicle not completed .

Repair Quality

Found 3 problems with the work within the first 5 minutes of looking at it.

Customer Service

Again , I can’t believe someone from your office didn’t pick up on the problems before I arrived .

Returned Clean

Likely to Recommend

Repair Quality

The entire experience was gratifying.

Customer Service

None at this time!

Returned Clean

My Experience

Communication was awesome car was cleaned finish a day before

Likely to Recommend

Repair Quality

A job well done will great communication friendly staff

Customer Service

Returned Clean