Caliber - Downey

4.8 (6,402reviews)
96%
12207 Woodruff Rd,  Downey,  CA  90241
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In operation 29 years, 13 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (6,402)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, seamless repair processes, and exceptional attention to detail, with many noting their vehicles looked brand new upon return. Communication was a standout strength, as customers frequently highlighted regular text and phone updates that kept them informed throughout the repair process, eliminating uncertainty and reducing stress. Timeliness was another key highlight, with numerous customers pleasantly surprised that their vehicles were completed ahead of schedule. A few customers noted areas for improvement, including occasional delays in repair completion, inconsistent communication experiences, and minor paint or parts-related concerns mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"I would rate my overall satisfaction with the quality of the repair a 10 out of 10. The repair was completed professionally, the quality of the work ..." Read more
"... accident. When I got my car back, it looked brand new, the paint, alignment, and finish were all seamless. You would never know it had been damaged. The workmanship ..." Read more
"The staff was very knowledgeable and helpful. The repair was very thorough and exceptionally well done."
"The repair seems to be fine except that there is unfinished issue with the cause of the air pressure sensor light turning on and off. During the repair ..." Read more
"... attention to detail, and I was blown away by how they went above and beyond to get my car back to me so quickly. Thank you for making a stressful situation ..." Read more
"My vehicle was repaired and ready before the promised completion time. The repair shop completed the work sooner than expected ..." Read more
"... repaired my vehicle in a timely manner. They said it would be ready Friday but had it completed by Thursday! Great team of people!" Read more
"It took almost 2 months to repair my vehicle due to the mismanagement of the caliber team. My completion ..." Read more
"Team did an amazing job. Repair was quicker than expected and great quality."
"... the repair process. They provided timely updates, communicated clearly, and were available to answer any questions I had." Read more
"... really appreciated their constant communication; I never had to wonder about the status of my vehicle. The workmanship shows a real attention to detail, ..." Read more
"They communicated throughout the entire process and I really appreciated the after care information that was provided. ..." Read more
"... completely satisfied. Not with just the repair but also the follow up everyday notifying us of whats going on. Fast, efficient and awesome job." Read more
"I had to follow up more than a handful of times about the progress of my vehicle, which was extremely frustrating."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very happy!

Customer Service

Great!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I couldn’t be happier with the service and quality of work! From start to finish, the communication was excellent, They kept me informed throughout the process . The work was absolutely outstanding! My Bronco looks as good as new, and I’m beyond pleased with the results. Thank you

Likely to Recommend

I already have

Repair Quality

Great communication, excellent work on my car !

Customer Service

I was always updated on status of my car

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

It was such a great experience.. from beginning to end, I was contacted immediately by Calibers Customer Service Dept the representative who assisted me was well informed and made everything very clear regarding what would be my experience. The representative Manny and his Team at the shop were all great my service was completeted in one day… the work was great as well. Although this compliment is for Calibers the tie in with the the car rental Company Enterprise who were also great made and my experience so streamlined. Although there is more I can say… lastly, when I received my vehicle back Calibers not only returned it repaired they put air in my tire which I requested and they washed and vacuumed my car this may be a simple observation but it meant alot. This was my 1st experience with Caliber Collision and if ever needed I would not hesitate to use or refer them again as well. Thank you so much .. Truly. 👍🏽👍🏽

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

This Caliber Collision in Downey California is the best experience any customer can have, there staff is very attentive and polite all the time. Manny and the whole entire staff are very customer and service oriented minded.I will always come back to Caliber Collision and recommend Caliber to family and friends. I was treated always respectfully and important at Caliber, this is always awesome.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service. Thank you

Likely to Recommend

Repair Quality

The treatment was outstanding. Manny and Donna were very attentive and communicated everything that was involved.Highly recommended! Great Job!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They communicated throughout the entire process and I really appreciated the after care information that was provided. The repair came out amazing. Thank you Caliber Team.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Manny was very thoughtful and explained everything. He was respectful and kept me updated throughout all the process. I really appreciated everything from Caliber Collision, receptionist was very nice and respectful. If I ever need car serviced again I will keep Caliber Collision in mind.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Manny helped me with every step of getting my car fixed. He even went out of his way to help me with my rental. Caliber Collision was great!

Likely to Recommend

Repair Quality

I was updated on the repair process constantly, and the entire process was fairly quick.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The customer care representatives are outstanding and very professionally centered please keep up the amazing work you do.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks for timely updates on the repair status!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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