Caliber - Downey

4.8 (6,366reviews)
97%
12207 Woodruff Rd,  Downey,  CA  90241
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In operation 29 years, 13 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Reviews (6,366)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, seamless repair process, and exceptional attention to detail, with many noting their vehicles looked brand new upon return. Communication was a standout strength, as customers frequently highlighted regular text and phone updates that kept them informed throughout the repair process, reducing stress and providing peace of mind. Timeliness was another key highlight, with numerous customers delighted that their vehicles were completed ahead of schedule. A few customers noted areas for improvement, including occasional delays in communication, longer-than-expected repair times, and minor paint or cleanliness concerns upon vehicle return. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... shop to friends and family because of the excellent repair quality, outstanding customer service, clear communication, and timely completion of the work." Read more
"... collision repair, look no further. From start to finish, the service was seamless. I really appreciated their constant communication; I never had to wonder about ..." Read more
"... accident. When I got my car back, it looked brand new, the paint, alignment, and finish were all seamless. You would never know it had been damaged. The workmanship ..." Read more
"I am very satisfied with the quality of the work. Everything looks like it has been done meticulously."
"The staff was very knowledgeable and helpful. The repair was very thorough and exceptionally well done."
"... repaired my vehicle in a timely manner. They said it would be ready Friday but had it completed by Thursday! Great team of people!" Read more
"My vehicle was repaired and ready before the promised completion time. The repair shop completed the work sooner than expected and kept ..." Read more
"It took almost 2 months to repair my vehicle due to the mismanagement of the caliber team. My completion ..." Read more
"... workmanship shows a real attention to detail, and I was blown away by how they went above and beyond to get my car back to me so quickly. Thank you for making a ..." Read more
"My vehicle was ready about 3-4 days earlier. I was very surprised and happy to get my car back early and cleaned well on ..." Read more
"... adequately informed throughout the repair process. They provided timely updates, communicated clearly, and were available to answer any questions I had." Read more
"... finish, the service was seamless. I really appreciated their constant communication; I never had to wonder about the status of my vehicle. The workmanship shows a ..." Read more
"Yes! I was traveling abroad and kept getting constant updates. Definitely had peace of mind with the constant communication"
"I had to follow up more than a handful of times about the progress of my vehicle, which was extremely frustrating."
"... completely satisfied. Not with just the repair but also the follow up everyday notifying us of whats going on. Fast, efficient and awesome job." Read more

My Experience

Very professional and fast service. Answer all questions.

My Experience

I liked your company to repair job Very satisfied Thanks

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Best service I ever had. Will definitely use again in the future.

My Experience

My Experience

I was constantly being updated about my car which I appreciated very much. Manny would always keep me updated with the delays as well.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service and very kind customer service.

Translated from Spanish by Carwise
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Likely to Recommend

Si los recomendaría con toda confianza y si yo volviera a necesitar trabajo de carrocería volvería aquí porque quedé muy satisfecha

Repair Quality

Hicieron un trabajo excelente estoy muy satisfecha

Customer Service

Desde que llegas la cortesía con que te reciben te da confianza

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer care. Daffy took care of all my needs answered all my questions and was very helpful. I will use caliber collision in the future

My Experience

Fantastic work again guys

Likely to Recommend

I hope I don’t get hit again but if I do I’m coming back

Repair Quality

Second time going to caliber and second time I have a fantastic experience thanks for going out of your way

Customer Service

Great communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Helpful kind efficient professional got my vehicle fixed in a timely manner. Beautiful job.

Customer Service

Professional and caring

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were very respectful from the time that I went into their office till I went out. Also, Manny, the person that was helping me was very respectful and attentive to everything that I asked him great customer skills and where he pleased with everything how it came out.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend it to friends and family.

Repair Quality

I am very satisfied with the quality of the work. Everything looks like it has been done meticulously.

Customer Service

Manny and the team were extraordinary. They were very detailed and thorough explaining the process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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