Caliber - Dripping Springs

4.9 (3,893reviews)
98%
16299 Fitzhugh Road,  Dripping Springs,  TX  78620
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,893)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, professional staff, and outstanding repair work. Many highlighted the high standard of workmanship, with vehicles returned looking brand new or better than expected. Communication was a standout strength, with customers appreciating frequent text updates, proactive outreach, and transparency throughout the repair process. Timeliness was another key highlight, as numerous customers noted their vehicles were completed ahead of schedule, often days or even weeks earlier than anticipated. The welcoming and courteous atmosphere was frequently mentioned, with customers feeling valued and well-informed at every step. A few customers noted areas for improvement, including occasional paint quality concerns, alignment issues, missing parts, and inconsistent communication updates, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... exhibited by everyone we had contact with. On top of that the actual work completed was exceptional." Read more
"Excellent communication, quality of service, and timely completion of work. Highly recommend for any service needs!!"
"... at Caliber are professional and on top of it. They did a great job fixing my door and fender, and went the extra mile. They even cleaned my car. Could not have been happier ..." Read more
"When i came to pick up my vehichle, the repair was not done well. There was clear texture in the clear coat. I had ..." Read more
"... process. They are not only wonderful to work with, but produce incredible results in a timely manner." Read more
"Extremely good job with my car, delivered faster than expected"
"... informative as to where they were in the process, the work was completed ahead of schedule. There was a level of hospitality exhibited by everyone ..." Read more
"... entire process. We cannot thank them enough. They even got us our car back nearly two weeks earlier than expected." Read more
"... Collision kept me updated through the entire process and repaired my vehicle in half the time initially estimated!" Read more
"Hi, loved the service from Caliber Collision, I was quoted a 1 12 week turnaround on my truck and it only took 4 days! Thanks to a great staff and service tech that made ..." Read more
"... Springs Caliber Collision is a very good company, with strong communication and skilled auto repair workers." Read more
"Fantastic communication- wonderful body work and great customer service."
"... Collision in Dripping Springs, TX was excellent. Great communication, always professional and kind throughout the entire process. We cannot thank them enough. ..." Read more
"Very professional from start to finish. I was kept informed throughout the repair process with regular text updates. The staff took time to explain the work both at ..." Read more
"... pleased. And the customer service was excellent. I loved how you kept me updated with each phase of repair. I would recommend you in a heartbeat!! Thanks for ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone at caliber collision is so nice from the office manager at the front desk to the repair technicians. I have been there a couple times and they always take care of you! James stayed in touch with me throughout the process letting me know when my car would be ready. It was so clean and beautifully repaired when I picked it up!

Likely to Recommend

Each time I have dealt with them they make the process as painless as possible while the vehicle is being repaired

Repair Quality

Excellent. Beautiful job! James kept in touch throughout the process. Everyone is so nice and professional

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Didn't tell me they couldn't match my paint until after I dropped it off. Said it was done but when I got there the bumper was sticking out on the side and the passenger mirror was loose.

My Experience

Everything was very professional and efficient and the people were friendly and explained everything in detail. I am recommending them to everyone.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Fast, professional and excellent work, y’all are amazing!

My Experience

Communication was great with me and my insurance agent. I was kept in the loop and given updates. They were able to find glass sooner and finish 2 weeks before they expected! Great overall!

My Experience

Everyone was courteous and knowledgeable. They said the repair would take a week and a half, it was completed in less time and beautifully.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I've taken my vehicle to Caliber Collision two times and both times it came back as if nothing had ever happened. Both times James was my technician, and ai find him to be a consummate professional and a very approachable and friendly person. My car has never been there for more than five days. Excellent work and excellent service. Absolutely zero hassle. Highly recommended.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone there was very pleasant and helpful! And my car looks great! Thank you!

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