Caliber - Durham - Downtown
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The technicians were great! Everyone was attentive. The only reason it wasnt ready when initially promised was because of the weather! The only thing is the chemical smell on the inside of the car. Im hoping it will go away sooner than later!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service, they answered allot my questions, and finished the repair early. My car looks great!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We are so happy with using Caliber to fix our car. Especially with working with Caitlyn. She was super knowledgeable, kind, and professional! I would absolutely recommend Caliber to anyone who is looking to get their car fixed. They made it easy, were very quick, and provided a quality service!
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Thanks. Great job
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciated the detailed check ins and updates from Gage; Very helpful.
My Experience - 5.0/5.0 -
You are a First Class Team! You went above and beyond in communication and completing repairs ahead of the estimated time you provided.. Thanks to all of you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional and very clean work
My Experience - 5.0/5.0 -
Quality and courteous team of employees , with excellent knowledge and workmanship. They do it right the first time, because they care.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I love Caliber Collision, the Manager was so nice after hours on Friday evening to be so professional and personal caring. You guys are good.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
A very easy, straightforward process. Good work on the car
My Experience - 0.0/5.0 -
I have to return as my back windshield wiper is stuck up in the hatch, something is loose in the hatch as you can hear it ratttle every time you open/close door. Not ideal.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job and things that were not right were made right very quickly. Tyler is amazing!
Customer Service - 5.0/5.0 -
Tyler is great!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Brittany was very helpful and Tyler updated on the vehicle daily which eased the stress
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Would have love for the other headlight that was not replaced to receive some type of buffing. One new headlight and the other not replaced makes the car look bad.
Customer Service - 5.0/5.0 -
Excellent customer service. From front desk to shop.
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 4.5/5.0 -
Great job with repairs
Customer Service - 2.0/5.0 -
Underwhelmed by communication and delays in service. Ended up being overcharged for my rental car, which I was told by enterprise was never ended by caliber when I dropped it off there. Delays in actually being able to pick up my car ended up costing me over $100 more with the rental. Barely received any updates while my car was in service and took multiple calls to even be able to book services to begin with
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tyler and Brittany were very helpful & reassuring throughout the process of getting my car fixed.