Gerber Collision & Glass - Durham/Miami Blvd.

4.8 (2,884reviews)

94%

(919) 226-1135

1426 S Miami Blvd, Durham, NC 27703

94%

See Photos

1426 S Miami Blvd
Durham, NC 27703

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - Durham/Miami Blvd.

See Photos

1426 S Miami Blvd
Durham, NC 27703

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 85 years, 4 years at this location.

Gerber Collision & Glass - Durham/Miami Blvd offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English
Spanish
Korean

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (2,884)

Sort By:
Newest
Rating

2,440 Customers Rated

5 Stars

68.1% Complete

(1963)
4 Stars

9% Complete

(260)
3 Stars

2.5% Complete

(73)
2 Stars

1.8% Complete

(51)
1 Star

0.6% Complete

(17)
< 1 Star

2.6% Complete

(76)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional customer service, with staff being described as friendly, professional, and helpful throughout the repair process. Many highlight the quality communication, with regular updates via text, email, and phone calls keeping customers well-informed. The repair quality receives high marks, with vehicles often looking brand new or better than before, and many customers noting the thorough cleaning service provided. Timeliness is generally strong, with many repairs completed ahead of schedule. However, some customers experienced delays due to parts availability or discovered additional damage during repairs. A few negative experiences involved incomplete repairs, poor communication follow-up, and unprofessional behavior from staff members, though management typically addressed these issues when escalated.

Select to learn more

Service Quality
Communication

"The people at Gerber Collision & Glass restored my vehicle to its original condition. I was delighted when I saw it. Everything including ..." Read more

"... great job repairing my car. The work was so great it makes it look like a brand new car." Read more

"... three panels, and Im not exaggerating when I say it looks brand new. You would never know anything ever happened. On top of that, they cleaned the inside ..." Read more

"... Im awful with names, but the lovely receptionist went above and beyond on getting me an estimate, the guy who worked on my car went above and beyond, ..." Read more

"Failed to place all required autobody trim back on my car following repair. Scratched the car's ..." Read more

"Kept is informed every step of the way. Never had to wonder what was going on."

"I received text updates, emails and phone calls."

"The best communication Ive ever experienced!!!"

"Staff were awesome and consistently updated me on my car's status."

"Failed to keep informed after receiving car back regarding missing pieces, I have to call back every ..." Read more

Service Quality
Communication

Service Quality
Communication

"The people at Gerber Collision & Glass restored my vehicle to its original condition. I was delighted when I saw it. Everything including ..." Read more

"... great job repairing my car. The work was so great it makes it look like a brand new car." Read more

"... three panels, and Im not exaggerating when I say it looks brand new. You would never know anything ever happened. On top of that, they cleaned the inside ..." Read more

"... Im awful with names, but the lovely receptionist went above and beyond on getting me an estimate, the guy who worked on my car went above and beyond, ..." Read more

"Failed to place all required autobody trim back on my car following repair. Scratched the car's ..." Read more

"Kept is informed every step of the way. Never had to wonder what was going on."

"I received text updates, emails and phone calls."

"The best communication Ive ever experienced!!!"

"Staff were awesome and consistently updated me on my car's status."

"Failed to keep informed after receiving car back regarding missing pieces, I have to call back every ..." Read more

Crystal (Honda owner) reviewed 7/31/26

Joel (Chevrolet owner) reviewed 7/30/26

Very Good very Good

Good very Nice

I’m very happy

Jerrae Monique (Buick owner) reviewed 7/29/26

Ms. Nancy, the Office Manager/Front Desk, provided some of the most exceptional customer service I have experienced in a long time. From the moment I dropped off my vehicle to the day I picked it up, she was consistently kind, knowledgeable, and professional, always offering a welcoming smile. She was an absolute pleasure, and the repairs were completed even sooner than originally promised. The entire process was smooth, efficient, and exceeded my expectations. I would like to extend my sincere appreciation to Ms. Nancy for making such a positive impression. While a five-star rating is the highest available, her service truly merits even greater recognition. Outstanding customer service of this caliber is rare, and she made this experience genuinely exceptional.

Lareisha (Nissan owner) reviewed 7/29/26

Paul (Chevrolet owner) reviewed 7/28/26

Mettie (Mazda owner) reviewed 7/24/26

Most Definitely!

Cost efficient with excellent job and service! And very friendly people who care about their customers.

Excellent customer service and support!

Garia (Chevrolet owner) reviewed 7/23/26

I was pleasantly surprised at which the repairs were done. My car looked amazing! Great work team! Thanks a million!

The Chevrolet symbol was not put back on the back lift gate as it was originally.

Luis (Toyota owner) reviewed 7/23/26

Maria (Mazda owner) reviewed 7/22/26

Alexandra (Toyota owner) reviewed 7/20/26

Worst service experience ever. Nancy was great and pleasant,but having to return and find my car not fixed properly is disappointing

Todd (Mazda owner) reviewed 7/14/26

Cl (Chevrolet owner) reviewed 7/13/26

Sergio (Toyota owner) reviewed 7/13/26

Regina (Buick owner) reviewed 7/13/26

Troy (Honda owner) reviewed 7/7/26

Love this team thanks so much for the great work great service and great price Totally satisfied, hope to not have to come back but if I need help in the future this is my place

Asia (Toyota owner) reviewed 7/6/26

my car repaired after an accident.

Kevin and Nancy were great and so amazing to work with - knowledgable and communicative throughout my entire process of getting my car repaired

Mark (Toyota owner) reviewed 7/3/26

Good communication

Worked well with us

Ashley (Honda owner) reviewed 7/2/26

Gloria (Ford owner) reviewed 7/1/26

Joshua (Mazda owner) reviewed 6/30/26

Extremely well done job on the replacement and paint of a new bumper.

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Auto Body Shops and Auto Mechanic Shops are different. Mechanical Repair shops fix the internal workings of a car (engine, transmission, brakes, etc.) while Auto Body shops typically only work on external components damaged in an accident.

Gerber Collision & Glass - Durham/Miami Blvd.

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Durham/Miami Blvd.

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (2,884)

2,440 Customers Rated

My Experience - 3.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Customer Service - 3.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0