Caliber - Durham - Fay St

4.6 (4,015reviews)

92%

(919) 682-1090

2207 Fay Street, Durham, NC 27704

92%

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2207 Fay Street
Durham, NC 27704

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About Caliber - Durham - Fay St

See Photos

2207 Fay Street
Durham, NC 27704

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Acura

Ford

Honda

I-Car

Call

Website

Reviews (4,015)

Sort By:
Newest
Rating

3,332 Customers Rated

5 Stars

71.8% Complete

(2883)
4 Stars

7.4% Complete

(299)
3 Stars

1.6% Complete

(66)
2 Stars

0.9% Complete

(37)
1 Star

0.3% Complete

(12)
< 1 Star

0.9% Complete

(35)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and welcoming. The quality of repairs receives outstanding feedback, with many noting their vehicles look brand new after service. Communication stands out as a major strength, with customers appreciating regular text updates and being kept informed throughout the repair process. Timeliness is generally excellent, with many vehicles completed ahead of schedule. Additional touches like vehicle cleaning and detailing are frequently mentioned as pleasant surprises. While most experiences are highly positive, some customers noted issues with paint quality, missing parts, or communication gaps during extended repairs.

Select to learn more

Service Quality
Timeliness
Communication

"... informed on all the repairs being done to my vehicle. the quality of the work was exemplary and I couldnt even tell my car had been in an accident. ..." Read more

"Amazing work. Simply amazing. Quick. And a good staff to back it up…."

"Great work done to my Honda! Looks like nothing happened to it. Very pleased with the results. From the service to the staff, ..." Read more

"My car looks great! Back gate was replaced, everything painted perfectly and clean and shining! ..." Read more

"You still have my vehicle after 2 months. Communication deteriorated after the 1st wrong part ..." Read more

"Early!!!"

"... my car had been in an accident. The best part is my car was ready ahead of schedule too. Definately would go back if I ever got into a wreck ..." Read more

"2 days before!!!"

"Only because they had to order parts, but my car was finished before the second estimate date"

"An extra bonus!"

"Great communication"

"Everyone is very professional and polite. I got updates as they worked on my car. I cant recommend this place enough!"

"I was Always kept up to date on everything! The mechanic I think would text me and call me throughout ..." Read more

"Excellent communication"

"Texting the information was great. Not intrusive at all."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... informed on all the repairs being done to my vehicle. the quality of the work was exemplary and I couldnt even tell my car had been in an accident. ..." Read more

"Amazing work. Simply amazing. Quick. And a good staff to back it up…."

"Great work done to my Honda! Looks like nothing happened to it. Very pleased with the results. From the service to the staff, ..." Read more

"My car looks great! Back gate was replaced, everything painted perfectly and clean and shining! ..." Read more

"You still have my vehicle after 2 months. Communication deteriorated after the 1st wrong part ..." Read more

"Early!!!"

"... my car had been in an accident. The best part is my car was ready ahead of schedule too. Definately would go back if I ever got into a wreck ..." Read more

"2 days before!!!"

"Only because they had to order parts, but my car was finished before the second estimate date"

"An extra bonus!"

"Great communication"

"Everyone is very professional and polite. I got updates as they worked on my car. I cant recommend this place enough!"

"I was Always kept up to date on everything! The mechanic I think would text me and call me throughout ..." Read more

"Excellent communication"

"Texting the information was great. Not intrusive at all."

Awilda (Honda owner) reviewed 8/6/26

Of course

Excellent service; they always responded to messages, and communication was excellent.

Excellent service

Erendira (Ford owner) reviewed 8/5/26

Alder (Nissan owner) reviewed 8/4/26

The hood paint job has multiple bubble divots and needs redone. After telling them when we dropped off the vehicle, and asking about it twice over the phone, the mud flaps were not handled and we have to return to get them repaired.

Jessica (Mercedes-Benz owner) reviewed 8/3/26

Joan (BMW owner) reviewed 8/3/26

Great job fixing the car. It took a little bit longer than I expected, but final result was worthy. Staff was friendly and responsive. Excellent service.

Staff friendly and responsive.

Joshua (Subaru owner) reviewed 7/31/26

Tusharkanth (Hyundai owner) reviewed 7/30/26

Shavonne (Honda owner) reviewed 7/28/26

Santiago (Toyota owner) reviewed 7/27/26

Giselle (Lexus owner) reviewed 7/27/26

Cailin (Honda owner) reviewed 7/22/26

Bonnie (Toyota owner) reviewed 7/17/26

Took them over a month to fix the repair but the job was well done

Karen (Cadillac owner) reviewed 7/13/26

I would recommend without hesitation.

I really like and trust Caliber, Fay St location. David walked me through everything related to my vehicle with the utmost professionalism from start to finish. He often called with updates until time to pickup my vehicle. Kudos also to the front desk (?Margaret). She is always the most kind, courteous, and patient.

Daniel (Toyota owner) reviewed 7/13/26

Excellent work and constant communication was very much appreciated

Anita (Nissan owner) reviewed 7/13/26

Torres (Mazda owner) reviewed 7/13/26

Very good service I would definitely recommend it

Jenkins (Mazda owner) reviewed 7/10/26

Very friendly and professional receptionist.

Roger (RAM owner) reviewed 7/10/26

Ahdionna (Honda owner) reviewed 7/9/26

Keith (Dodge owner) reviewed 7/9/26

The whole team was great. The finished work on my car is great. Highly recommended for these guys. Thank you for everything.

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You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

Caliber - Durham - Fay St

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Durham - Fay St

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (4,015)

3,332 Customers Rated

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 1.5/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

Likely to Recommend - 0.5/5.0

Repair Quality - 3.0/5.0

Customer Service - 2.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 3.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?