Caliber - Durham - Iredell St
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0 -
Multiple times promised to be done "the next day" but then car was not done. Also, final fix did not restore car to its pre-accident condition.
Returned Clean
Likely to Recommend - 0.5/5.0 -
The work they did was good but I will not be recommending the shop to my friends or family due to the length of time it took to complete my repair and the lack of communication
Repair Quality - 4.0/5.0 -
Fixed my window and radio but did not vacuum out broken glass as promised on either of my two visits
Customer Service - 3.0/5.0 -
When I spoke to shop, they were very polite. They were not good, however, at keeping me in the loop re:ordering parts. I had to call several times to get answers.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Would have liked update call from Caliber rather than needing to make it myself
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks great!
Customer Service - 5.0/5.0 -
Mark and Marcus did a great job keeping me informed along the way
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Mark and Marcus were both very helpful and patient with working with me
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work and service-just missed one thing-air conditioning, but Collision acted very quickly to address that.
Customer Service - 5.0/5.0 -
Please call my insurance company-USAA- and teach them how to spell those two words
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks good.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I've already addressed these issues with your personnel: 1) Keeping my car more than three times as long as you told me you'd have it. (part of that is because they had to return a liftgate and get a new one. My question is, if you knew my car was coming, why didn't you know you didn't have what you needed? I could have kept my car until you had what you needed.) 2) Trying to return it to me with new scratches in it. Anyone could see the new scratches, and that they were new. The metal underneath was still shiny. Fixing that caused another day without my car. 3) When my car was returned the second time, the "new" bumper had a nick in it that had been painted over -- meaning the nick was there before it was painted. WHY ISN'T ANYONE LOOKING AT THE CAR??? YOU'RE A BODY SHOP. YOU SHOULD SEE THOSE THINGS!!! The manager -- I assume -- did try to make things better as I just took my car because I was tired of dealing with it. He couldn't lower the cost because I already wasn't paying for it. So he bought me a new battery to replace the one that he noticed was dying. So I have to give him credit for that. It was very nice of him. However, I still have to ask -- why didn't you know you didn't have what you needed before I brought my car in, and why isn't anyone looking at the car before they try to return it -- twice!
Likely to Recommend - 2.0/5.0 -
Stop sending me this email. I've already answered your survey
Repair Quality - 2.0/5.0 -
I've already answered this survey but it keeps showing up in my inbox.
Customer Service - 2.0/5.0 -
stop sending me this email
Returned Clean
Likely to Recommend - 5.0/5.0 -
The service and people were great. I really liked the work that was done and the folks in the office were extremely quick and helpful.
Repair Quality - 5.0/5.0 -
Great service. Car looked awesome when I picked it up.
Customer Service - 4.5/5.0 -
Recommend more timely communication when something goes wrong. In our case, an incorrect part was delivered to the shop - this delayed the completion time for a day, but no one informed us until we called.