Caliber - Durham - Northwest
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
Receptionist not friendly or helpful. Borderline rude.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am very pleased with your service. Your office staff was very professional. Nick kept me informed of progress and you finished way ahead of time. My CRV looks like new again and very clean. Thak you all for a job well done.
My Experience - 5.0/5.0 -
One of the best experiences I have ever had with an auto repair facility. The work was performed to perfection and the cost was extremely reasonable. Thanks for your excellent service.
My Experience - 5.0/5.0 -
Whole process was perfect. Updates during repair. Car never looked better at pick up. Thank you all!!
My Experience - 5.0/5.0 -
I am very appreciative of the quality of work completed and the seamless process from start to finish, from having my car towed in all the way to picking it up. I was always kept informed of what was going on and I never had to wonder or worry about the status of my car; I was always confident my car was in capable hands.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The service of my vehicle was exceptional. It was completed just like new. The service technician was very nice and pleasing to talk to. I will not hesitate to recommend Caliber Collision to anyone that requires collision walk on their vehicle. I wasn’t expecting them to fix my vehicle in such a perfect and expeditious manner. Job well Done!!!!
Likely to Recommend - 5.0/5.0 -
I will not hesitate to recommend caliber collision to anyone. I respect their service and the agent personality in dealing with customer. Nick is a good device agent.
Repair Quality - 5.0/5.0 -
The service was fantastic. The agent was good with good customer service. He promised me and he delivered.
Customer Service - 5.0/5.0 -
Great customer service. Nick is likable and with his personality, he will bring customers to the business
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Courteous, efficient. Communicated updates regularly. Finished earlier than predicted. Excellent results.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The amount of communication received was perfect. Nick answered all my questions without hesitation.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I got my truck quicker than originally planned. You guys do great work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They completed work on my vehicle in much less than the original estimated time. Good communication. My second experience with them and I am pleased.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Work completed faster than anticipated.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The communication was great and the repair looks fantastic. The car was cleaner than when I left it.
My Experience - 5.0/5.0 -
The staff were extremely communicative throughout the whole process. You all made this process as easy as possible for me. Thank you!