Caliber - Durham - Research Triangle
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff was very friendly, knowledgeable, and kept me informed of each detail of repairing my Camry!! Thanks very much for a job well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Work was performed timely. I appreciated the frequent updates. My car looks like new, nice work. I'd highly recommend.
Likely to Recommend - 5.0/5.0 -
I always recommend caliber on Alston to peers and friends
Repair Quality - 5.0/5.0 -
Perfect service
Customer Service - 5.0/5.0 -
Perfect communication and service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Job well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Yes. The alerts and the service were flawless
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This is my 2nd time having my car repaired there. The team keeps you informed about the repair work the entire time the car is there. This really helps out as I don't have to worry about when my car is ready. Thank you Caliber Team,!!!!
My Experience - 5.0/5.0 -
I can’t stop gushing about how much I just love the Caliber team on South Alston. This was my second visit to the shop and from my initial phone call to the pick up of my car...the experience went incredibly well. The job that was done to my car was exceptional, but the professionalism of the Caliber team was left a deep impression on me. Every team member that I encountered treated me as if I were one of their family members that happened to be a customer and I mean this sincerely. It’s extremely rare today to experience this type of customer service; genuine, kind and approachable. This qualities did not come from just one team member. I received it from the young lady who scheduled my appointment on the phone. I received it from Ryley my service advisor and finally I received the same reception from the general manager who assisted me when I picked up my car. I can not rave enough about the Caliber team at South Alston. Y’all are the best!
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The initial paint repair didn’t blend with the existing paint but the technicians worked to correct the issue. However the cleanup wasn’t not the best. Dust and black marks were left in the car frame.
Customer Service - 5.0/5.0 -
Everyone was friendly, knowledgeable and courteous.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They fixed the car until we were satisfied.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I got into a fender bender on Sunday, 5/24/2020 and had some damage to the grill of my front bumper on my 2018 Toyota Camry. When I called my insurance company that same day, they referred me to Caliber Collision on South Alston Avenue in Durham. Due to the Memorial Day holiday weekend, I dropped my car off at 7:30a on Tuesday, 5/26/2020, as soon as they opened. Rick was very nice and explained that due to the damage, they would have to replace the bumper and depending on what they saw when they removed the bumper, it may have to be sent to a different location in Cary to be recalibrated. He felt very confident that my car would be ready Friday, 5/29/2020 and didn’t think the repairs would extend into the weekend. I said ok, agreed to leave my car and took an Uber home. Well Friday rolls around, it’s almost 2p and I haven’t heard anything. I call the shop and Rick answers and explains that the bumper they got to replace mine was damaged so they had to wait for a new one to come in. He again feels confident that my car would be ready on Monday. Ok fine. I call Monday morning 6/1/2020 and believe I spoke with Riley who said that my car had to be recalibrated and he was pretty sure it would be ready later that day, but would have the service rep who was working on my car, Mike, give me a call and an update. Did I get a call on Monday? Nope. So I call first thing Tuesday morning, and a young lady answers the phone. I explain that I was checking on the status of my car, she places me on hold to look up my car and says that the recalibration center should be bringing it back to them today. I ask her if there’s a time estimate of when they expect it back so I can come pick it up and she said she wasn’t sure; she apologized for the delay, said my service rep wasn’t in, but he should be in shortly and she will have him give me a call and put a sticky note on his desk to make sure he knows to call me. While everyone I spoke with was very pleasant, it was beyond frustrating to have to keep being told that my car wasn’t ready. In addition to that, I had to be the one to keep calling and checking on the status. I feel like I should’ve been updated throughout the process. Once they saw the initial bumper they got was damaged, why wasn’t I notified that there would be a delay in my car being ready? I purposely didn’t get a rental car because I was told my car would be ready in 3 days. Well that 3 days extended into 6. As a note for the company, when you realize that there will be a delay in the timing that you provide to a customer of when their car will be ready, let them know. I was very disappointed in the lack of communication from this location. Not to mention that when I was told by Riley that Mike would give me a call, he didn’t.
Returned Clean
My Experience - 5.0/5.0 -
Awesome job! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’ve had my car painted a few times and it’s not an easy color, and the painter (I think his name is Chase) did an outstanding job, and I’m so happy. Also, the repair work looks like it was never hit. So thank you to the body man (I think his name is Frank). Thanks guys!
Customer Service - 5.0/5.0 -
I was kept informed everyday on what was happening with my car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ryley and the gang are absolutely outstanding. I will not take my car to any other shop.